This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

New folder create on Outlook is missing from TB

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by gmcc1

gmcc1
gmcc1
more options

Running Thunderbird 60.4.0 on Debian 9

I've got TB setup get my mail from Outlook.com using IMAP. Have recently created a new folder on Outlook (web version) which I have moved a few mails into.

The folder is visible on Outlook.com and also on the Outlook android application.

Its however missing from Thunderbird. I've checked my imap settings and everything looks ok.

I have message synchronizing enabled. Under advanced everything is ticked however I do not see the new folder.

Running Thunderbird 60.4.0 on Debian 9 I've got TB setup get my mail from Outlook.com using IMAP. Have recently created a new folder on Outlook (web version) which I have moved a few mails into. The folder is visible on Outlook.com and also on the Outlook android application. Its however missing from Thunderbird. I've checked my imap settings and everything looks ok. I have message synchronizing enabled. Under advanced everything is ticked however I do not see the new folder.

Chosen solution

You may need to subscribe to the new folder. https://support.mozilla.org/en-US/questions/1144673

Read this answer in context 👍 1

All Replies (2)

christ1
christ1
  • Top 25 Contributor
more options

Chosen Solution

You may need to subscribe to the new folder. https://support.mozilla.org/en-US/questions/1144673

gmcc1
gmcc1 Question owner
more options

Thanks, that was easy :)

Solved.