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Website chat boxes fail to load after Firefox 72.0.1 update.

  • 3 replies
  • 2 have this problem
  • 3 views
  • Last reply by McCoy

gerparker52
gerparker52
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After updating to Firefox 72.0.1, website chat boxes fail to load on blogspot.com. I've tried everything I can think of to solve problem, but nothing works. Any ideas?

After updating to Firefox 72.0.1, website chat boxes fail to load on blogspot.com. I've tried everything I can think of to solve problem, but nothing works. Any ideas?
Attached screenshots

Chosen solution

gerparker52 said

After updating to Firefox 72.0.1, website chat boxes fail to load on blogspot.com. I've tried everything I can think of to solve problem, but nothing works. Any ideas?

Hello gerparker52,

There is one thing that you haven't done: click on the shield icon (next to the padlock) and turn off Enhanced Tracking Protection and then refresh the page.

I just did it and chat loaded immediately after that.

(I also clicked on the Flash icon and allowed Flash, but I don't think that's necessary to use chat).

Read this answer in context 👍 1

All Replies (3)

McCoy
McCoy
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Chosen Solution

gerparker52 said

After updating to Firefox 72.0.1, website chat boxes fail to load on blogspot.com. I've tried everything I can think of to solve problem, but nothing works. Any ideas?

Hello gerparker52,

There is one thing that you haven't done: click on the shield icon (next to the padlock) and turn off Enhanced Tracking Protection and then refresh the page.

I just did it and chat loaded immediately after that.

(I also clicked on the Flash icon and allowed Flash, but I don't think that's necessary to use chat).

gerparker52
gerparker52 Question owner
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McCoy,

Thank you, thank you, thank you! Yes, that did the trick! I appreciate your help! You rock!

gerparker52

McCoy
McCoy
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gerparker52 said

McCoy, Thank you, thank you, thank you! Yes, that did the trick! I appreciate your help! You rock!

I'm glad you got it to work !

You inadvertently marked your own post as Chosen Solution instead of mine; you can rectify it by clicking on the "Undo" button and then mark my post by clicking on the "Solved the problem" button.