This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

password change on account xxxxx.xxxx@xxxxxxxxxx.xxx

  • 4 replies
  • 1 has this problem
  • 2 views
  • Last reply by simonkc16

more options

you send this message....

fx X-Device-Id: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx Content-Type: multipart/mixed; boundary="xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx+xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx" Message-ID: <xxxxxxxxxxxxxxxx-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx-xxxxxx@us-west-2.amazonses.com> Date: Mon, 8 Jun 2020 19:53:32 +0000 X-SES-Outgoing: 2020.06.08-54.240.59.49 Feedback-ID: 1.us-west-2.9xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx+x/xxxxxxx=:AmazonSES

--xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx+xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx Content-Type: multipart/alternative; boundary="x+xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx/xxxxx+xxxxxxxxxxxxxxxxxxxxx"

--x+xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxvl/xxxxx+xxxxxxxxxxxxxxxxxxxxx Content-Transfer-Encoding: quoted-printable Content-Type: text/plain; charset=utf-8

Need to reset your password?=0A=0AClick the button within the next hour to = create a new password. The request came from the following device:=0A=0A=0A= Firefox on Windows 10=0Axxxxxxx, xxx, xxxxxx xxxxxxx (estimated)=0AIP addre= ss: xx.xxx.x.xx=0A20:53:32 (BST) Monday, 8 Jun 2020=0A=0ACreate new passwor= d=0Ahttps://accounts.firefox.com/complete_reset_password?uid=3Dxxxxxxxxxxxx= xxxxxxxxxxxxxxxxxxxx&token=3Dxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx= xxxxxxxxxxxxxxxxxx&xxxx=xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx&email=3Dxxxxx.xx= xx%40xxxxxxxxxx.xxx&service=3Dsync&resume=3Dxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx= xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx= xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx= xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx= xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx= xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx= xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx= xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx= xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx= xxxxxxxxxxxxxxxxxxxxxxxxxxxx%3D&emailToHashWith=3Dxxxxx.xxxx%40xxxxxxxxxx.x= xx&utm_medium=3Demail&utm_campaign=3Dfx-forgot-password&utm_content=3Dfx-re= set-password=0A=0AThis is an automated email; if you received it in error, = no action is required.=0A=0AFor more information, please visit https://supp= ort.mozilla.org/kb/im-having-problems-with-my-firefox-account?utm_medium=3D= email&utm_campaign=3Dfx-forgot-password&utm_content=3Dfx-support=0A=0A=0AMo= zilla. 331 E Evelyn Ave, Mountain View, CA 94041=0A=0AMozilla Privacy Polic= y=0Ahttps://www.mozilla.org/privacy?utm_medium=3Demail&utm_campaign=3Dfx-fo= rgot-password&utm_content=3Dfx-privacy=0A=0AFirefox Cloud Terms of Service= =0Ahttps://www.mozilla.org/about/legal/terms/services/=0A --x+xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx/xxxxx+xxxxxxxxxxxxxxxxxxxxx Content-Type: multipart/related; boundary="xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx+xxxxxxxxxxxx/"

--xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx+xxxxxxxxxxxx/ Content-Transfer-Encoding: base64 Content-Type: text/html; charset=utf-8

you send this message.... fx X-Device-Id: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx Content-Type: multipart/mixed; boundary="xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx+xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx" Message-ID: <xxxxxxxxxxxxxxxx-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx-xxxxxx@us-west-2.amazonses.com> Date: Mon, 8 Jun 2020 19:53:32 +0000 X-SES-Outgoing: 2020.06.08-54.240.59.49 Feedback-ID: 1.us-west-2.9xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx+x/xxxxxxx=:AmazonSES --xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx+xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx Content-Type: multipart/alternative; boundary="x+xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx/xxxxx+xxxxxxxxxxxxxxxxxxxxx" --x+xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxvl/xxxxx+xxxxxxxxxxxxxxxxxxxxx Content-Transfer-Encoding: quoted-printable Content-Type: text/plain; charset=utf-8 Need to reset your password?=0A=0AClick the button within the next hour to = create a new password. The request came from the following device:=0A=0A=0A= Firefox on Windows 10=0Axxxxxxx, xxx, xxxxxx xxxxxxx (estimated)=0AIP addre= ss: xx.xxx.x.xx=0A20:53:32 (BST) Monday, 8 Jun 2020=0A=0ACreate new passwor= d=0Ahttps://accounts.firefox.com/complete_reset_password?uid=3Dxxxxxxxxxxxx= xxxxxxxxxxxxxxxxxxxx&token=3Dxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx= xxxxxxxxxxxxxxxxxx&xxxx=xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx&email=3Dxxxxx.xx= xx%40xxxxxxxxxx.xxx&service=3Dsync&resume=3Dxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx= xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx= xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx= xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx= xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx= xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx= xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx= xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx= xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx= xxxxxxxxxxxxxxxxxxxxxxxxxxxx%3D&emailToHashWith=3Dxxxxx.xxxx%40xxxxxxxxxx.x= xx&utm_medium=3Demail&utm_campaign=3Dfx-forgot-password&utm_content=3Dfx-re= set-password=0A=0AThis is an automated email; if you received it in error, = no action is required.=0A=0AFor more information, please visit https://supp= ort.mozilla.org/kb/im-having-problems-with-my-firefox-account?utm_medium=3D= email&utm_campaign=3Dfx-forgot-password&utm_content=3Dfx-support=0A=0A=0AMo= zilla. 331 E Evelyn Ave, Mountain View, CA 94041=0A=0AMozilla Privacy Polic= y=0Ahttps://www.mozilla.org/privacy?utm_medium=3Demail&utm_campaign=3Dfx-fo= rgot-password&utm_content=3Dfx-privacy=0A=0AFirefox Cloud Terms of Service= =0Ahttps://www.mozilla.org/about/legal/terms/services/=0A --x+xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx/xxxxx+xxxxxxxxxxxxxxxxxxxxx Content-Type: multipart/related; boundary="xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx+xxxxxxxxxxxx/" --xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx+xxxxxxxxxxxx/ Content-Transfer-Encoding: base64 Content-Type: text/html; charset=utf-8

Modified by cor-el

All Replies (4)

more options

. Whenever you get a message / popup like that;

DO NOT USE ANY OF THE PROVIDED LINKS OR ANY PHONE NUMBERS ! !

Such messages are only Spam that could lead you to Fake Support. Not only can they damage or hack your system, they charge you to do so.

You can report such a site at; Google Report Phishing Page {web link} which is the same when done while on site by going to Help > Report Web Forgery

Help us safeguard Mozilla’s trademarks by reporting misuse {web link}

more options

Go to the website in question and see if you get any messages.

more options

So, did you initiate a password reset for the Firefox Account ?

more options

when I open Firefox the menu at top RH corner of screen has yellow danger ! sign. Open menu says 'reconnect to Firefox. I've forgotten firefox password so click accordingly; message says email with a link is on way. I sent you the email received which is not a lot of help in changing to new password.