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Cannot access my Yahoo email account

  • 6 replies
  • 2 have this problem
  • 9 views
  • Last reply by kellrikki

kellrikki
kellrikki
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bold text I continue to receive the following message when I try to access my Yahoo email account:

Secure Connection Failed

An error occurred during a connection to guce.yahoo.com. PR_CONNECT_RESET_ERROR

This was occurring for a couple of weeks before the 84.0.1 update and continues now. Any help would be appreciated. Thank you. (Screenshot attached)

'''bold text''' I continue to receive the following message when I try to access my Yahoo email account: Secure Connection Failed An error occurred during a connection to guce.yahoo.com. PR_CONNECT_RESET_ERROR This was occurring for a couple of weeks before the 84.0.1 update and continues now. Any help would be appreciated. Thank you. (Screenshot attached)
Attached screenshots

All Replies (6)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
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Just curious, but why is the guce in front? You can't just go to yahoo and login?

kellrikki
kellrikki Question owner
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something automatically adds the guce when it's processing the url. Some superficial research has told me it's some new advertising thing from google or something. I tried to bypass it with an online suggestion but it didn't work.

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
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What happens when you go to google first, then search for yahoo, and then click on the link for yahoo?

kellrikki
kellrikki Question owner
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Same results.

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
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Just did a search for this ---> How to get rid of gucedotadvertisingdotcom You need run malwarebytes or some other app to get rid of the adware.

kellrikki
kellrikki Question owner
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Running Malwarebytes and AdwCleaner did not work. Digging deeper on google I found this site: https://www.2-spyware.com/remove-guce-advertising-com.html#h-mozilla-firefox

After scrolling for a bit down the page There were links specific to the browser or OS you wish to remove guce from. After following all the steps listed for Firefox I finally achieved success! (pic attached to show the links)

Thank you for your assistance.