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Email login no longer accessible

  • 2 replies
  • 1 has this problem
  • 13 views
  • Last reply by cor-el

smoken
smoken
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We had gotten a new internet provider a couple months back so email addresses were changed over and my email for my Mozilla login in is no longer accessible. In the mean time this week our computer died and we purchased a new one. Now when you try to login to mozilla to access my bookmarks and other things, which has 10 plus years of book Mark's on it wants to send a email code to the email I have no access to. I cant even add a secondary email or actually get past the login in page. Is there a customer support contact to help change the email on their side?

We had gotten a new internet provider a couple months back so email addresses were changed over and my email for my Mozilla login in is no longer accessible. In the mean time this week our computer died and we purchased a new one. Now when you try to login to mozilla to access my bookmarks and other things, which has 10 plus years of book Mark's on it wants to send a email code to the email I have no access to. I cant even add a secondary email or actually get past the login in page. Is there a customer support contact to help change the email on their side?

All Replies (2)

Wesley Branton
Wesley Branton
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Unfortunately, without the email address that you have attached to the account working, it's unlikely that your account can be recovered as there's no way to verify that you are the account owner.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Did you try to salvage the hard drive and attached it to the new computer using a USB SATA interface it to see if it is still working ?