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Folders gone missing when reinstalled thunderbird on one account only the other accounts have their folders please advise how to get back

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  • Last reply by sfhowes

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I was having a problem with 1 account on email setup so uninstalled thunderbird and reinstalled , every thing was good on all accounts except one (1) none of the folders have loaded , Talked to my web host (aussiebroadband.com.au) and they could not help told me to contact thunderbird and get access to their local server?? I thought all e-mails and folders were held by host webmail. Please advise how to fix this problem as I have a few important emails in my folders Thanks & Regards for any assistance Geoff

I was having a problem with 1 account on email setup so uninstalled thunderbird and reinstalled , every thing was good on all accounts except one (1) none of the folders have loaded , Talked to my web host (aussiebroadband.com.au) and they could not help told me to contact thunderbird and get access to their local server?? I thought all e-mails and folders were held by host webmail. Please advise how to fix this problem as I have a few important emails in my folders Thanks & Regards for any assistance Geoff

Chosen solution

If the account is IMAP, right-click the account in the Folder Pane, Subscribe, Refresh, and check (subscribe) the missing folders.

If it is a POP account, you can probably point TB to the previous setup by browsing to the Local Directory with the folders:

http://kb.mozillazine.org/Recovering_deleted_mail_accounts

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Chosen Solution

If the account is IMAP, right-click the account in the Folder Pane, Subscribe, Refresh, and check (subscribe) the missing folders.

If it is a POP account, you can probably point TB to the previous setup by browsing to the Local Directory with the folders:

http://kb.mozillazine.org/Recovering_deleted_mail_accounts