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New Browser Update forcing profile creation and losing all data

  • 3 replies
  • 1 has this problem
  • 4 views
  • Last reply by Mike Kaply

macros48
macros48
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Good Morning,

In my organization some years ago I pushed to have Firefox as our default browser and finally was accepted. It has been very good as we have over 10K employees using it. However this last week there has been a new release that forces you to create a new profile, one that is achieved all of you original settings and data are gone. We are a health care organization and cannot have this. I sent the fix (about:profiles) to our triage support department. However once the old profile is chosen and made the default. It will revert back to the new one each time you restart or the next day. I need a permanent fix, is there a way to update the old profile to the new version of Firefox? Shouldnt it stay the default once you make it so? I am getting inundated with calls over this, please send the fix asap.

Good Morning, In my organization some years ago I pushed to have Firefox as our default browser and finally was accepted. It has been very good as we have over 10K employees using it. However this last week there has been a new release that forces you to create a new profile, one that is achieved all of you original settings and data are gone. We are a health care organization and cannot have this. I sent the fix (about:profiles) to our triage support department. However once the old profile is chosen and made the default. It will revert back to the new one each time you restart or the next day. I need a permanent fix, is there a way to update the old profile to the new version of Firefox? Shouldnt it stay the default once you make it so? I am getting inundated with calls over this, please send the fix asap.

All Replies (3)

AliceWyman
AliceWyman
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Just to be clear, you tried the about:profiles fix in the Recover user data missing after Firefox update article ... but it will revert back to a new profile at every restart?

In any case, since you are using Firefox in an organizational environment I'll move this to the Enterprise forum.

AliceWyman
AliceWyman
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P.S. See also https://support.mozilla.org/en-US/questions/1267878 New clear profile every time after Firefox update and Dedicated profiles per Firefox installation ... which refers to Downgrade protection and starting Firefox with the --allow-downgrade command line option, when you have multiple versions of Firefox installed.

Mike Kaply
Mike Kaply
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This sounds like either profile per install or downgrade protection.

Did somehow your new Firefox get installed into a different directory?

Are you on Windows and do you use enterprise policy?