This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

5.1.0 Authentication required

  • 2 replies
  • 1 has this problem
  • 14 views
  • Last reply by rbharlan

more options

Many users have had issues with this failure of emails to be sent. All seem to apply to all outgoing emails. I have occasional problems with only some emails. I have checked Thunderbird settings on the outgoing server (SMPT). They show correct user name and show authentication method: Normal password.

I have noticed that the isp password in windows 10, under settings - accounts-email-email& accounts shows a hidden password with too many dots for my current password, but I don't use any windows mail.

Where is the password stored that TB uses for authentication? Is there a way to confirm an exact reason for these emails to be rejected? My current problem is with a website in Europe.

Many users have had issues with this failure of emails to be sent. All seem to apply to all outgoing emails. I have occasional problems with only some emails. I have checked Thunderbird settings on the outgoing server (SMPT). They show correct user name and show authentication method: Normal password. I have noticed that the isp password in windows 10, under settings - accounts-email-email& accounts shows a hidden password with too many dots for my current password, but I don't use any windows mail. Where is the password stored that TB uses for authentication? Is there a way to confirm an exact reason for these emails to be rejected? My current problem is with a website in Europe.

All Replies (2)

more options

Thanks for showing how to see and manage passwords in Thunderbird. All of the passwords are correct, so that eliminates any problem with passwords. I don't know where to go from here. The problem persists with one email address.