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Web access denied after cleaning cookies and caches

  • 1 reply
  • 1 has this problem
  • 10 views
  • Last reply by cor-el

maryflor.hani
maryflor.hani
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Hi, I need your help. After cleaning all cookies and caches in my Firefox, I can't access with login and password to a current website. I can navegate through general web site information; however, when I enter my login and password the web site says: "Please try another Internet Browser". I used to enter with Firefox until I cleaned up all the cookies and caches.

Hi, I need your help. After cleaning all cookies and caches in my Firefox, I can't access with login and password to a current website. I can navegate through general web site information; however, when I enter my login and password the web site says: "Please try another Internet Browser". I used to enter with Firefox until I cleaned up all the cookies and caches.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window

You can remove all data stored in Firefox for a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History -> Show All History" or "View -> Sidebar -> History").

Using "Forget About This Site" will remove all data stored in Firefox for this domain like history and cookies and passwords and exceptions and cache, so be cautious. If you have a password or other data for that domain that you do not want to lose then make sure to backup this data or make a note.

You can't recover from this 'forget' unless you have a backup of involved files.

If you revisit a 'forgotten' website then data for that website will be saved once again.