We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

AOL email telling us to uninstall Thunderbird

  • 1 reply
  • 1 has this problem
  • 6 views
  • Last reply by AgnesRM

simonwe
simonwe
more options

I am a Thunderbird user for what was a verizon.net email account that was "bought out" by AOL a few years back. AOL recently notified me (and others, I assume) that my account was using "outdated security protocols...", that they could "...leave my account vulnerable...", and said I had until Dec 6 to invoke one of several options. Wanting to stay with Thunderbird and following their instructions, today I chose to remove Thunderbird and then reinstall it. Of course removal went fast and easy. Reinstall is another matter and I have had no luck, mostly because none of the passwords seem to be acceptable. Can someone help me get back to using Thunderbird for email and hopefully regain all my email folders and contacts that now appear to be gone. Thank you.

I am a Thunderbird user for what was a verizon.net email account that was "bought out" by AOL a few years back. AOL recently notified me (and others, I assume) that my account was using "outdated security protocols...", that they could "...leave my account vulnerable...", and said I had until Dec 6 to invoke one of several options. Wanting to stay with Thunderbird and following their instructions, today I chose to remove Thunderbird and then reinstall it. Of course removal went fast and easy. Reinstall is another matter and I have had no luck, mostly because none of the passwords seem to be acceptable. Can someone help me get back to using Thunderbird for email and hopefully regain all my email folders and contacts that now appear to be gone. Thank you.

All Replies (1)

AgnesRM
AgnesRM
more options

Hi - have a look at the answers on this earlier question https://support.mozilla.org/en-US/questions/1358710 and https://support.mozilla.org/en-US/questions/1357203 and if you look around there a re quite a few others who have been given this unhelpful instruction from AOL. Those two examples did get their emails back.