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webpage buttons to popup box of selection choices stopped working

  • 3 replies
  • 1 has this problem
  • 7 views
  • Last reply by FredMcD

squesting
squesting
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hi, somehow in the last week, i accidentally shifted something, while using firefox as my default browser. at first i only noticed it in my email service, protonmail: i stopped being able to attach files to messages; when i click the Attachment button which usually opens a box to select where to find a file, nothing happens. then today i had to complete another webpage's form, not from my email, that included using the form's button to attach and upload a file; also no response. then i went to firefox's help page, and apart from dealing with 'attachments', couldn't open a dropdown popup of multiple topic headers to choose from. i've tried and successfully had button functionality on another browser, but i don't want to continue using that, i love firefox! help?

hi, somehow in the last week, i accidentally shifted something, while using firefox as my default browser. at first i only noticed it in my email service, protonmail: i stopped being able to attach files to messages; when i click the Attachment button which usually opens a box to select where to find a file, nothing happens. then today i had to complete another webpage's form, not from my email, that included using the form's button to attach and upload a file; also no response. then i went to firefox's help page, and apart from dealing with 'attachments', couldn't open a dropdown popup of multiple topic headers to choose from. i've tried and successfully had button functionality on another browser, but i don't want to continue using that, i love firefox! help?

All Replies (3)

FredMcD
FredMcD
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Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection

Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

squesting
squesting Question owner
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thanks lots! it seems using uBlock Origin add-on, though i've used uBlock a long time, for now is what interferes with popup window options functioning. i appreciate the links on SmartBlock; if i understand it's already integrated in firefox's 'standard' setting for protection (which i've been using, not the 'strict' setting), so no worry that i don't find a way to link directly to using 'smartblock'?

FredMcD
FredMcD
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Load the web page. After the page is loaded, click the AdBlock icon. Now select Disable on <website>. After, reload the page.

Anything more you will have to contact uBlock support.