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Firefox just stopped working

lisamcanally
lisamcanally
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Just out of the blue my browser stopped loading pages. I went through all the processes recommended here and none worked. With the browser open now, its using a high amount of CPU and the power usage is Very High. Nothing is open because it won't load anything. No error messages, just stuck with the little dot going side to side. I used chrome to download and install an update, but still nothing.

Help :(

Just out of the blue my browser stopped loading pages. I went through all the processes recommended here and none worked. With the browser open now, its using a high amount of CPU and the power usage is Very High. Nothing is open because it won't load anything. No error messages, just stuck with the little dot going side to side. I used chrome to download and install an update, but still nothing. Help :(
Attached screenshots

All Replies (6)

Paul
Paul
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Hi

Please can you restart Firefox which should fix this issue.

lisamcanally
lisamcanally Question owner
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Seburo said
Hi Please can you restart Firefox which should fix this issue.

You don't think that was one of the first things I tried? I followed all the processes recommended here and none of them worked.

(
Paul
Paul
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Have you restarted since my reply?

lisamcanally
lisamcanally Question owner
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Seburo said
Have you restarted since my reply?

Of course I have. Also tried a refresh again. Nothing has changed.

Paul
Paul
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If you close Firefox, open the task manager app on your device and close the Firefox processes before restarting, does this make a difference?

lisamcanally
lisamcanally Question owner
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Seburo said
If you close Firefox, open the task manager app on your device and close the Firefox processes before restarting, does this make a difference?

None. Decided to do a fresh install and now it won't even install. It detected there was a previous installation and gets suck in an installation loop.