This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Connection to server pop.1and1.com was interrupted

  • 1 reply
  • 0 have this problem
  • 1 view
  • Last reply by Matt

karen89
karen89
more options

Everyttime I try to retrieve mail I get the message "Connection to server pop.1and1.com was interupted"

I've been using Thunderbird with no issues for probably a decade.

IONOS (1and1.com) just changed their policies so I had to change Thunderbird to use SSL/TLS. I made the change to the settings for that server and could still get email fine. It was after making the changes to the outgoing server settings that the error started happening so I suspect that is part of the problem. I followed the directions on this page for the SSL/TLS change: https://www.ionos.com/help/email/ssl-encryption-for-email/enabling-encryption-for-ionos-email-accounts-in-mozilla-thunderbird/

Thanks for any suggestions!

Everyttime I try to retrieve mail I get the message "Connection to server pop.1and1.com was interupted" I've been using Thunderbird with no issues for probably a decade. IONOS (1and1.com) just changed their policies so I had to change Thunderbird to use SSL/TLS. I made the change to the settings for that server and could still get email fine. It was after making the changes to the outgoing server settings that the error started happening so I suspect that is part of the problem. I followed the directions on this page for the SSL/TLS change: https://www.ionos.com/help/email/ssl-encryption-for-email/enabling-encryption-for-ionos-email-accounts-in-mozilla-thunderbird/ Thanks for any suggestions!

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

lets see what those setting look like in your Thunderbird.

If you go to the more troubleshooting on the help menu and copy the content to the clip board and paste it into a reply your settings will be included.