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Authentication with email server earthlink.net

  • 4 replies
  • 0 have this problem
  • 3 views
  • Last reply by Toad-Hall

Don Rhorer
Don Rhorer
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Updated Mozilla and now get this message ; The server does not support the selected authentication method. Please change the 'Authentication method' in the 'Account Settings | Server settings'.

Updated Mozilla and now get this message ; The server does not support the selected authentication method. Please change the 'Authentication method' in the 'Account Settings | Server settings'.

Modified by Don Rhorer

All Replies (4)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
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You would have to check your server settings for that account.

you would need to post information showing what server settings you are currently using. Menu icon > Help > More TRoubleshooting Information Under 'Mail and News Accounts section. Copy all the data and post the information into this forum question OR Post images showing: Account Settings > Server Settings for incoming Account Settings > Outgoing Server (SMTP) > select account/email address Post image showing settings

But I believe these are the settings you should be using.

Earthlink.net (EarthLink) IMAP Server

  • Server name: imap.earthlink.net
  • port 143
  • Connection SEcurity: none
  • Username Your full email address
  • Authentication Method: Normal Password
  • password Your Earthlink.net password

Earthlink.net (EarthLink) POP Server

  • Server Name: pop.earthlink.net
  • port 110
  • Connection SEcurity: none
  • Username Your full email address
  • Authentication Method: Normal Password
  • password Your Earthlink.net password

Earthlink.net (EarthLink) SMTP Server

  • Server name: smtpauth.earthlink.net
  • port 587
  • Connection Security: STARTTLS
  • Username Your full email address
  • Authentication Method: Normal Password
  • password Your Earthlink.net password
Toad-Hall
Toad-Hall
  • Top 25 Contributor
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To use the above insecure settings - You may discover the 'Authentication Method' for incoming and outgoing may need to be 'Password, transmitted insecurely'

Modified by Toad-Hall

Toad-Hall
Toad-Hall
  • Top 25 Contributor
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It seems some sites report you can use a secure setting, so use a secure setting rather than the original default insecure settings I previously mentioned.

Earthlink.net (EarthLink) IMAP Server

  • Server name: imap.earthlink.net
  • port 993
  • Connection SEcurity: SSL/TLS
  • Username Your full email address
  • Authentication Method: Normal Password
  • password Your Earthlink.net password

Earthlink.net (EarthLink) POP Server

  • Server Name: pop.earthlink.net
  • port 993
  • Connection SEcurity: SSL/TLS
  • Username Your full email address
  • Authentication Method: Normal Password
  • password Your Earthlink.net password
Toad-Hall
Toad-Hall
  • Top 25 Contributor
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So really it is important to know what settings you are currently using in order to know what part is currently not being accepted.