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Missing bookmarks and passwords

  • 5 replies
  • 0 have this problem
  • 8 views
  • Last reply by Bithiah

dreddbatfan66
dreddbatfan66
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I installed the latest version of Firefox browser and now my bookmarks and passwords are gone.How can I get them back or can I go back to before the update to the previous version to get everything back. I'm disabled and I rely on my computer to stay in touch with everything and I can't remember all my bookmarks and passwords. I tried one method from the website and it said that I had 11 bookmarks but it didn't restore them. Anybody that can help I would greatly appreciate it.

I installed the latest version of Firefox browser and now my bookmarks and passwords are gone.How can I get them back or can I go back to before the update to the previous version to get everything back. I'm disabled and I rely on my computer to stay in touch with everything and I can't remember all my bookmarks and passwords. I tried one method from the website and it said that I had 11 bookmarks but it didn't restore them. Anybody that can help I would greatly appreciate it.

Chosen solution

Hey there!

That's great news! Well except for not recovering the passwords. See here for steps to recover the passwords from the profile folder: https://mzl.la/3kbzrLb .

I am using a Mac so I am not entirely sure how the steps work as it is mainly applicable to Windows. If you're using a Mac, do tell so I can try to find the alternative steps.

Hope it works!

Bithiah

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All Replies (5)

Bithiah
Bithiah
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Hey there!

Please see the following the article on how to recover your bookmarks: https://support.mozilla.org/en-US/kb/recover-lost-or-missing-bookmarks

Also: https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update

Hope I helped!

Kind regards,

Bithiah

dreddbatfan66
dreddbatfan66 Question owner
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Hi Bithiah,I got my bookmarks back but not my passwords.How do I get them back from my old/default profile?Thanks for your help and I hope to hear from you again soon.

Bithiah
Bithiah
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Chosen Solution

Hey there!

That's great news! Well except for not recovering the passwords. See here for steps to recover the passwords from the profile folder: https://mzl.la/3kbzrLb .

I am using a Mac so I am not entirely sure how the steps work as it is mainly applicable to Windows. If you're using a Mac, do tell so I can try to find the alternative steps.

Hope it works!

Bithiah

dreddbatfan66
dreddbatfan66 Question owner
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Hi Bithiah,Just wanted to let you know that all my passwords,usernames and websites showed up the next day when I started up firefox again.Is there a way to save all that information on my computer?So that I can print it out in case everything gets lost permantly?Thanks a million for everything you've been a big help.

Bithiah
Bithiah
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I am glad I could be of some help! Well I recommend you to export your bookmarks and passwords and store them somewhere safe. So let's say the same issue of disappearance of bookmarks & passwords happens again, you can just import the files from earlier.

How to export passwords -> https://mzl.la/3paI340 How to export bookmarks -> http://mzl.la/1BAQB3f

How to import passwords ->https://mzl.la/3ZwNYRT How to import bookmarks -> http://mzl.la/1BAQuVo

You can certainly print out the files but I think that would be unnecessary but it's solely up to you. I would recommend you to keep the files in a USB stick.