This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Thunderbird downloads duplicate email on my iMAC and not other new emails

  • 1 reply
  • 0 have this problem
  • 5 views
  • Last reply by Toad-Hall

wkbennett4
wkbennett4
more options

When I open up Thunderbird on my iMAC it keeps downloading the same duplicate message and doesn't download the remaining unread emails that are on the server. I have the ability to see these new emails on my iPhone which doesn't use Thunderbird so the issue appears to be with Thunderbird. I am on release 102.11.1 & the iMAC is on 11.7.6.

When I open up Thunderbird on my iMAC it keeps downloading the same duplicate message and doesn't download the remaining unread emails that are on the server. I have the ability to see these new emails on my iPhone which doesn't use Thunderbird so the issue appears to be with Thunderbird. I am on release 102.11.1 & the iMAC is on 11.7.6.

All Replies (1)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

This sounds like a log jam. Are you using a pop account ? If yes, then access the webmail account via a browser I'm presuming you can see all the new mail in the webmail Inbox. Delete the email which keeps downloading or move to another server folder. Empty the server Spam and Trash folders.

Back in Thunderbird, click on 'Get Messages'.