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Email username/password error not resolvable

  • 6 replies
  • 1 has this problem
  • 2 views
  • Last reply by rob220

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All 4 of my Thunderbird email accounts have suddenly ceased to retrieve emails resulting in an error message stating that either my username or password are incorrect. However, I am able to logon and see all of my emails when I open a browser to outlook.office365.com so I know all my usernames and passwords are correct. I have not changed any of my account settings in Thunderbird. Any ideas how I can fix this?

All 4 of my Thunderbird email accounts have suddenly ceased to retrieve emails resulting in an error message stating that either my username or password are incorrect. However, I am able to logon and see all of my emails when I open a browser to outlook.office365.com so I know all my usernames and passwords are correct. I have not changed any of my account settings in Thunderbird. Any ideas how I can fix this?

Chosen solution

Problem solved! I had to simply change my authentication method to OAuth2

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All Replies (6)

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Weirdly, I can send mail using the smtp.office365.com server but retrieval with the POP server setting of outlook.office365.com simply does not work.

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What authorization method are you using for your incoming account.

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SSL/TLS method with normal password authentication

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My provider (godaddy.com) says, "Microsoft deprecates basic authentication (POP and IMAP)."

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They now want an MFA sign in that does not seem possible with Thunderbird?

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Chosen Solution

Problem solved! I had to simply change my authentication method to OAuth2