Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Cannot Send Emails

  • 1 reply
  • 0 have this problem
  • 1 view
  • Last reply by Toad-Hall

AristotleNewton
AristotleNewton
more options

Hello, Thank you for helping me out today. For some reason I cannot send emails anymore. I have been tinkering around with the outgoing server settings for a few hours and cannot seem to be able to figure this one out. I am getting the following error message. Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) smtp.charter.net timed out. Try again.

This is the way my outgoing server is set up. smtp server DESCRIPTION; SPECTRUM SERVER NAME; SMTP.CHARTER.NET PORT; 587 SECURITY AND AUTHENTICATION CONNECTION SECURITY; SSL/TLS AUNTHENTICATION METHOD; NO AUTHENTICATION USER NAME; IS MYEMAIL ADDRESS

If you have any suggestions that you can share with me I would greatly appreciate it.

Thanks and have a great day.. :)

Hello, Thank you for helping me out today. For some reason I cannot send emails anymore. I have been tinkering around with the outgoing server settings for a few hours and cannot seem to be able to figure this one out. I am getting the following error message. ''Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) smtp.charter.net timed out. Try again.'' This is the way my outgoing server is set up. '''''smtp server''''' DESCRIPTION; SPECTRUM SERVER NAME; SMTP.CHARTER.NET PORT; 587 SECURITY AND AUTHENTICATION CONNECTION SECURITY; SSL/TLS AUNTHENTICATION METHOD; NO AUTHENTICATION USER NAME; IS MYEMAIL ADDRESS If you have any suggestions that you can share with me I would greatly appreciate it. Thanks and have a great day.. :)

All Replies (1)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

Handy link to spectrum website for information https://www.spectrum.net/support/internet/spectrum-basic-email-troubleshooting

SMTP

  • server name: mobile.charter.net
  • port: 587
  • Connection Security: STARTTLS
  • Authentication Method: Normal Password
  • User name : full email address
  • Password: same password you use to access webmail account