This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

cannot send email but can receive them

more options

Hello, I can receive emails but I can't send them.. I use spectrum and all my settings are according to their designations.. See below for the snap shot of the smtp settings... I checked my password several times and that's correct too... I need help please! Jerry

Hello, I can receive emails but I can't send them.. I use spectrum and all my settings are according to their designations.. See below for the snap shot of the smtp settings... I checked my password several times and that's correct too... I need help please! Jerry
Attached screenshots

All Replies (1)

more options

Hello there We have read the message. We try to help you.

https://support.mozilla.org/en-US/kb/cannot-send-messages#:~:text=Verify%20that%20your%20outgoing%20email%20is%20not%20being%20blocked%20by,and%20sending%20another%20test%20email.

if these answers have been read by you and nothing has changed in them. check if the security tools you are using are included. If they can be disabled for once and start Thunderbird without them this time see if this has offered a solution. will you reply back to me afterwards?


Greetings Firefox volunteer

Modified by Googlethunderbird