We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Video crashes caused by Weather Network website via Firefox

  • 2 replies
  • 0 have this problem
  • 1 view
  • Last reply by cor-el

more options

Hi,

I have Weather Network among my regularly used bookmarks at the top of my screen, but this is the only site that causes a video crash. If I click on Weather Network, I get to the main page and usually a video will start to play as I scroll down. If I scroll past the video, it changes to PIP in the bottom right corner. Once I close Firefox, my mouse cursor freezes for a moment and then all 4 screens go blank. They try to come back on, but usually just flash and I only see a portion of what I should see for a brief moment before it goes blank again and continues this cycle. I try to use Task Manager, but I only get the Task Manager dialogue box with no text, just the window with a coloured background. If any thing does finally come up, I usually restart Windows Explorer and all of my problems go away, but most of the time I have to to a full restart of the PC. I did manage to get video of the crash on my phone.

Hi, I have Weather Network among my regularly used bookmarks at the top of my screen, but this is the only site that causes a video crash. If I click on Weather Network, I get to the main page and usually a video will start to play as I scroll down. If I scroll past the video, it changes to PIP in the bottom right corner. Once I close Firefox, my mouse cursor freezes for a moment and then all 4 screens go blank. They try to come back on, but usually just flash and I only see a portion of what I should see for a brief moment before it goes blank again and continues this cycle. I try to use Task Manager, but I only get the Task Manager dialogue box with no text, just the window with a coloured background. If any thing does finally come up, I usually restart Windows Explorer and all of my problems go away, but most of the time I have to to a full restart of the PC. I did manage to get video of the crash on my phone.

All Replies (2)

more options

Does it still happen in Troubleshoot Mode?

more options

Maybe also check for issues with your ESET security software.

Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems.