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Firefox crashes when I watch a yt video after I click away from it when it is in full screen.

1longtimeuser
1longtimeuser
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Whenever I enter full screen on any video (yt, and other video formats) it crashes everytime...EVERYTIME I click away from it weather it be on a different window windows task bar anything outside the video. It crashes even if I use shortcuts to get to a different window. Why is it doing this? I get no crash report my computer just freezes and then I have to go into task manager and end tasks and restart firefox. It is really annoying because I have 2 monitors and I can't do anything else without firefox crashing. Any help would be AWESOME!  :)

Whenever I enter full screen on any video (yt, and other video formats) it crashes everytime...EVERYTIME I click away from it weather it be on a different window windows task bar anything outside the video. It crashes even if I use shortcuts to get to a different window. Why is it doing this? I get no crash report my computer just freezes and then I have to go into task manager and end tasks and restart firefox. It is really annoying because I have 2 monitors and I can't do anything else without firefox crashing. Any help would be AWESOME! :)

All Replies (6)

FredMcD
FredMcD
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Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

1longtimeuser
1longtimeuser Question owner
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Crashes: I know that some are not submitted in this list.

bp-4fb20b8f-def6-4d26-8cb6-d929a2150319 3/19/2015 6:17 PM bp-ef9b843b-467a-49bb-8bc5-e73902150319 3/19/2015 6:17 PM 8d888d43-a0b8-4e90-bd9b-261ac5752972 3/9/2015 6:35 PM bp-f02eb13c-3c8f-4fb4-ac9b-bd5f82150309 3/9/2015 3:04 PM 5a5a4fcc-3a5c-4c2a-bdc9-855607ab315c 3/7/2015 1:06 PM bp-b3ac1c7b-0bd1-4b48-bef8-b1fb32150306 3/6/2015 8:06 AM bp-973287e4-51b1-4b3e-876a-516dc2150303 3/3/2015 12:20 PM bp-553191b4-b5f9-4789-8332-ca0342150303 3/3/2015 10:07 AM bp-559aa7df-19e2-4368-ab08-e93fa2150225

Hardware acceleration is off.

Modified by 1longtimeuser

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
FredMcD
FredMcD
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Have you tried to update your Flash Player Version 17.0.0.134
https://www.adobe.com/products/flashplayer/distribution3.html

1longtimeuser
1longtimeuser Question owner
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Yes, I have tried all of the traditional "fixes". I have turned off hardware acceleration so I will try working with this for a little bit and see if it fixes it. I will keep you posted. Thanks

1longtimeuser
1longtimeuser Question owner
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Having Hardware Acceleration off seems to help decrease the amount of crashes I get by a lot. I do have some crashes but I think I will just be using Chrome to watch videos and use firefox for everything else. Thank you very much for the help!!  :)