This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Thunderbird - Sent messages from Webmail and Phone not captured

  • 4 replies
  • 0 have this problem
  • 1 view
  • Last reply by pmbrown1

pmbrown1
pmbrown1
more options

I use Thunderbird as a central repository for 5 different email addresses. Recently 1 of them stopped getting Sent messages that were created on Webmail or my Phone. I used to work fine, now it doesn't. This account is the only one I have that is set to POP3; the others are IMAP.

I'd change the settings to be IMAP but don'e see how to do that. And, I don't want to lose any messages and would like to capture the ones that have not been captured.

Any thoughts?

I use Thunderbird as a central repository for 5 different email addresses. Recently 1 of them stopped getting Sent messages that were created on Webmail or my Phone. I used to work fine, now it doesn't. This account is the only one I have that is set to POP3; the others are IMAP. I'd change the settings to be IMAP but don'e see how to do that. And, I don't want to lose any messages and would like to capture the ones that have not been captured. Any thoughts?

All Replies (4)

david
david
  • Top 10 Contributor
more options

Are you looking to have these messages in your Sent folder? Or are you saying these were sent and you looked for them in your inbox?

pmbrown1
pmbrown1 Question owner
more options

I'm looking for them in my sent folder

david
david
  • Top 10 Contributor
more options

They will never appear in sent folder because it is a POP account. POP accounts keep all folders local on PC and only access the inbox online for downloads. If you want that account to have the sent messages, you will need to replace the POP account with an IMAP account. You cannot convert one to the other, but must create a new account setup. The two can coexist, but may cause confusion over time.

pmbrown1
pmbrown1 Question owner
more options

Hmmm, that makes sense and its perplexing. I've had the same setup for well over 5 years and have gobs of Sent items from from my phone and webmail access. I've only recently noticed that they are no longer captured.