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Trying to print an email causes hard loop

  • 4 replies
  • 0 have this problem
  • Last reply by johnrcox

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I am using Thunderbird 115.15.0 (64-bit) on openSUSE Thundebird. This is the KDE version. I have verified that it fails with both the Wayland and X11 versions.

Why I try to print an email, the Print Dialog appears with the circular animation and the message "Preparing Preview." It then hangs in a loop. The only way to stop it is to use the System Monitor to Kill Thunderbird.

This is a serious problem as there are emails that need to be printed and there is no convenient way to print them otherwise.

I am using Thunderbird 115.15.0 (64-bit) on openSUSE Thundebird. This is the KDE version. I have verified that it fails with both the Wayland and X11 versions. Why I try to print an email, the Print Dialog appears with the circular animation and the message "Preparing Preview." It then hangs in a loop. The only way to stop it is to use the System Monitor to Kill Thunderbird. This is a serious problem as there are emails that need to be printed and there is no convenient way to print them otherwise.

All Replies (4)

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Hello

Maybe? support https://support.mozilla.org/en-US/kb/fix-printing-problems-firefox similare

about:support of Thunderbird at the bottom of the page Try, Clear saved print settings

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I did both and still have the problem, but thank you for your help.

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Hello

Of course, this is not the answer you are expecting

Have you tried, Print using system dialog Other, since the release of Thunderbird https://www.thunderbird.net/en-US/thunderbird/102.0/releasenotes 102.0 NEW Printing using the system dialog without preview now supported; Set print.prefer_system_dialog to true Go to Config Editor https://support.mozilla.org/en-US/kb/config-editor Search print.prefer_system_dialog

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That did fix the problem!

As you know the display is not as nice, but it works.

Thank you for your help.

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