This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

i want to remove a popup named The Browser Highlighter. it is frozen on my screen when Mozilla opens up with Google. i cannot even chat with you as it covers the screen where i have to input info

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

AnonymousUser
AnonymousUser
more options

a popup named The Browser Highlighter appears when Mozilla is turned on. it is frozen and does not respond and will not disappear

This happened

Every time Firefox opened

== when i updated the the latest version of firefox

a popup named The Browser Highlighter appears when Mozilla is turned on. it is frozen and does not respond and will not disappear == This happened == Every time Firefox opened == when i updated the the latest version of firefox

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes). See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems and Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems

If it does work in Safe-mode then disable all your extensions and then try to find which is causing it by enabling one at a time until the problem reappears. You can use "Disable all add-ons" on the Safe mode start window to disable all extensions. You have to close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit") .......... If you have many extensions then you can first enable half of the extensions to test which half has the problem. Continue to divide the bad half that still has the issue until you find which one is causing it.