This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Want to uninstall all "ASK" stuff

  • 2 replies
  • 5 have this problem
  • 3 views
  • Last reply by Morbus

AnonymousUser
AnonymousUser
more options

I just opened my 3.5 version of Firefox and there was an ""ASK" toolbar and an "ASK" word where my Google word should be. I uninstalled the "ASK" toolbar but word is still there. How do I get rid of this?

Justint

I just opened my 3.5 version of Firefox and there was an ""ASK" toolbar and an "ASK" word where my Google word should be. I uninstalled the "ASK" toolbar but word is still there. How do I get rid of this? Justint

All Replies (2)

Morbus
Morbus
more options

Hello Justint.

To manage extensions (install, uninstall, disable, enable and configure), you can go into Tools > Add-ons > Extensions. From there, you will be able to uninstall the Ask Toolbar, which is probably an extension. If it's not an extension, check the Plugins section, but I doubt it's a plugin. You may need to contact Ask if you're having troubles, since it's their software, but hopefully that won't be needed.

Also, if your keyword searches in the location bar are being redirected to ask.com, see this article: http://support.mozilla.com/en-US/kb/Searches+are+redirected+to+another+site

Morbus
Morbus
more options

By the way, this ask stuff wasn't installed because of Firefox, but probably because you installed it (perhaps unknowingly) yourself, maybe as a bundle in some other software. Some software (like Winamp or uTorrent) often include this kind of software as a form of advertising for their partners, and users often forget to read the details of what they are installing. For future reference, always see if all the boxes ticked when installing software actually conform to what you want to install.