This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

There is a black bar just above the tabs. Please help me what is it and how can I remove it..

  • 3 replies
  • 14 have this problem
  • 1 view
  • Last reply by cor-el

mc_temp
mc_temp
more options

Hi Every One, I Updated my Mozilla-Firefox to ver. 3.6, and after that I see a black bar above the tabs , and below the other toolbars. Please help me how can I remove it, and what is it! Thanks...

Hi Every One, I Updated my Mozilla-Firefox to ver. 3.6, and after that I see a black bar above the tabs , and below the other toolbars. Please help me how can I remove it, and what is it! Thanks...

Chosen solution

Issues with a black (empty) toolbar can be caused by a plugin or an extension that is not compatible with Firefox 3.6 and isn't working properly anymore.

A toolbar like the "ZoneAlarm Spy Blocker Plugin Stub for 32-bit Windows" and other toolbars like "Ask.com" or "My Web Search" can cause this issue.

You can see the toolbars in View > Toolbars.
See http://kb.mozillazine.org/Issues_related_to_plugins#Identifying_installed_plugins

Read this answer in context 👍 2

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

Issues with a black (empty) toolbar can be caused by a plugin or an extension that is not compatible with Firefox 3.6 and isn't working properly anymore.

A toolbar like the "ZoneAlarm Spy Blocker Plugin Stub for 32-bit Windows" and other toolbars like "Ask.com" or "My Web Search" can cause this issue.

You can see the toolbars in View > Toolbars.
See http://kb.mozillazine.org/Issues_related_to_plugins#Identifying_installed_plugins

mc_temp
mc_temp Question owner
more options

Thanks a lot, I checked it and I found it because of a plugin, named "Ask Toolbar Plugin Stub" . Thanks for your answer. Best Wishes...

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You're welcome