This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

When I get a pop-up - a yes/no question - there is NO text. I was told to download firefox version 3 - How do I do this?

HCKIRK
HCKIRK
more options

When I get a pop-up - a yes/no question - there is NO text. I was told to download firefox version 3 - How do I do this?

When I get a pop-up - a yes/no question - there is NO text. I was told to download firefox version 3 - How do I do this?

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Does this happen on one particular web site?

If you want to troubleshoot it, please post back with a little more information about the context.

If not, here's the process to roll back:

First, I recommend backing up your Firefox settings in case something goes wrong. See Backing up your information. (You can copy your entire Firefox profile folder somewhere outside of the Mozilla folder.)

Next, download and save Firefox 3.6 to your desktop for future installation. http://www.mozilla.com/firefox/all-older

Close Firefox 5.

You could install Firefox 3.6 over it (many have reported success) or you could uninstall Firefox first. If you uninstall, do not remove your personal data and settings, just the program.

Unless you have installed an incompatible add-on, Firefox 3.6 should pick up where you left off. If there are serious issues, please post back with details.

Note: I haven't actually tried this myself!