This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Download completed, but nothing happens after?

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

yknott
yknott
more options

I have completed the download (3 times!), but nothing happens after that is completed. What's next? I'm not prompted to do anything. I'm on a Macbook Pro, so do I drag the icon into my App Store? I can't find an application folder. HELP!

I have completed the download (3 times!), but nothing happens after that is completed. What's next? I'm not prompted to do anything. I'm on a Macbook Pro, so do I drag the icon into my App Store? I can't find an application folder. HELP!

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

See:

If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.