This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Import choice under File pulldown menu is gary and cannot be selected, why?

  • 1 reply
  • 2 have this problem
  • 13 views
  • Last reply by cor-el

scharko
scharko
more options

I would like to import my Bookmarks from Safari. The "Import" choice under the File menu is gray and cannot be selected. Please advise.

I would like to import my Bookmarks from Safari. The "Import" choice under the File menu is gray and cannot be selected. Please advise.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Make sure that you do not run Firefox in permanent Private Browsing mode.

You enter Private Browsing mode if you select: Tools > Options > Privacy > History: Firefox will: "Never Remember History"

To see all History and Cookie settings, choose: Tools > Options > Privacy, choose the setting Firefox will: Use custom settings for history

  • Deselect: [ ] "Permanent Private Browsing mode"