This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 3 replies
  • 4 have this problem
  • 2 views
  • Last reply by cor-el

iguy07
iguy07
more options

I have Firefox 7.0.1 loaded on a Windows XP Pro machine with multiple Windows user accounts on it. Firefox always crashes on startup under one of the user accounts, but works fine under all others. I have attempted to delete the Firefox profile(s) under this user account, uninstall Firefox completely, delete the program directory, and even cleared out all temp files from my PC. I even went so far as removing any references to "Mozilla" or "Firefox" from the windows registry. But it still does the same thing after reinstalling and starting the program back up under the one user account. The crash id that is generated is listed below. Thank you for any help you can provide. Note: Reinstalling the OS is not an option.

Crash ID: bp-5a5be570-db63-4304-847f-6b1d02111011

I have Firefox 7.0.1 loaded on a Windows XP Pro machine with multiple Windows user accounts on it. Firefox always crashes on startup under one of the user accounts, but works fine under all others. I have attempted to delete the Firefox profile(s) under this user account, uninstall Firefox completely, delete the program directory, and even cleared out all temp files from my PC. I even went so far as removing any references to "Mozilla" or "Firefox" from the windows registry. But it still does the same thing after reinstalling and starting the program back up under the one user account. The crash id that is generated is listed below. Thank you for any help you can provide. Note: Reinstalling the OS is not an option. Crash ID: bp-5a5be570-db63-4304-847f-6b1d02111011

Modified by iguy07

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

See this bug report that is attached to the crash report.

  • bug 680927 NEW Startup crash in mozcomp.dll with Oracle Enterprise, F5 Networks, Passlogix V-GO, IBM Tivoli Access Manager SSO
iguy07
iguy07 Question owner
more options

I think you nailed it. I have v-go SSO on the machine, so that must be it. I'll try the suggested workaround. Thank you!

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You're welcome