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cannot access symantec sites

  • 6 replies
  • 1 has this problem
  • 36 views
  • Last reply by keithinoz

keithinoz
keithinoz
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I use Aurora 19.0a2 (2012-12-21). I cannot use liveupdate to update my Symantec antivirus. I can connect to symantec.com but not liveupdate.symantecliveupdate.com Liveupdate.symantec.com akamai.net I get back an error message saying cannot find the ip address.

Using the same program on my wireless laptop with Aurora 18.0 I have no problems

Any suggestions

I use Aurora 19.0a2 (2012-12-21). I cannot use liveupdate to update my Symantec antivirus. I can connect to symantec.com but not liveupdate.symantecliveupdate.com Liveupdate.symantec.com akamai.net I get back an error message saying cannot find the ip address. Using the same program on my wireless laptop with Aurora 18.0 I have no problems Any suggestions

Chosen solution

The HTTPS setting is "I want to use the proxy server specified by my client browser (default).

No, I cannot connect using IE8.

Read this answer in context 👍 0

All Replies (6)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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Does LiveUpdate use the browser, or does it connect directly (using the Windows connectivity components)? I'd be surprised if it uses Firefox...

Can you connect to those domains using IE?

iamjayakumars
iamjayakumars
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Please reload the webpage while bypassing the cache using one of the following steps:

  • Hold down the Shift key and click the Reload button with the left mouse key.

OR

  • Press Ctrl + F5 or Ctrl + Shift + R (Windows and Linux)
  • Press Command + Shift + R (Mac)

See if this helps solve the issues you had and please report back to us!

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.

See also:

keithinoz
keithinoz Question owner
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Chosen Solution

The HTTPS setting is "I want to use the proxy server specified by my client browser (default).

No, I cannot connect using IE8.

keithinoz
keithinoz Question owner
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Yesterday I couldn't connect to either of the three sites. Today I can connect (with and without the SHIFT KEY) to both the liveupdate sites but not akamai.net.

keithinoz
keithinoz Question owner
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I am also taking to Symantec support forum. I didn't think the problem was Firefox but I thought I'd ask.