Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox turns on, but Frequently Crashes

  • 2 replies
  • 3 have this problem
  • 1 view
  • Last reply by cor-el

mobileguy
mobileguy
more options

Firefox crashes often. It will boot up, and allow me to browse the internet, but then crashes. More often than not I was not clicking on any link or anything when it happens.

I see that the trouble shooting information suggest I update my video drivers.
Would like to know if the crash ids below give any additional information: 

Report ID     Date Submitted
bp-3f7123d6-caf0-4bfa-a31f-0023921301251/25/201310:24 AM
bp-42d30534-d7c6-4e7f-a119-5583a21301251/25/20138:28 AM
bp-51203fae-094d-4b76-b59e-7a09d21301251/24/20138:55 PM
bp-3fafbe3b-7e44-446d-be85-4b85921301241/24/20136:14 PM
bp-0cc54865-4e9d-4170-8cda-2647021301241/24/20132:46 PM
bp-c6db571b-c443-447d-a271-a56e221301241/23/20138:25 PM
bp-a5d99b55-d3a0-4c71-857e-80d5121301231/23/20134:48 PM
563bf12f-68f2-4f1e-b561-3d70e61176831/23/20136:55 AM
bp-564c99e1-42b7-4f2a-9085-c248421301211/21/201312:14 PM
bp-4a7fc329-c080-48fd-ac32-c957421301201/20/201312:01 PM
bp-629964d7-d5fd-4039-82da-b27fa21301201/20/20136:11 AM
bp-d9029697-b0a2-49b2-ac8b-08cc421301201/19/20139:30 PM
bp-18fa7be8-e9ae-4a50-979d-4b3f321301191/19/20136:31 PM
bp-71ab0331-ca7f-4b17-b439-d4e5021301191/19/20135:12 PM
bp-cacb851e-adca-4748-a6ae-0376621301181/18/20132:26 PM
bp-0031b449-ef7d-433f-b93a-5192621301161/16/20132:06 PM
bp-6a397352-f405-4b60-ae02-6c4de21301111/11/20138:49 AM
Firefox crashes often. It will boot up, and allow me to browse the internet, but then crashes. More often than not I was not clicking on any link or anything when it happens. I see that the trouble shooting information suggest I update my video drivers.<br /> Would like to know if the crash ids below give any additional information: <pre><nowiki>Report ID Date Submitted bp-3f7123d6-caf0-4bfa-a31f-0023921301251/25/201310:24 AM bp-42d30534-d7c6-4e7f-a119-5583a21301251/25/20138:28 AM bp-51203fae-094d-4b76-b59e-7a09d21301251/24/20138:55 PM bp-3fafbe3b-7e44-446d-be85-4b85921301241/24/20136:14 PM bp-0cc54865-4e9d-4170-8cda-2647021301241/24/20132:46 PM bp-c6db571b-c443-447d-a271-a56e221301241/23/20138:25 PM bp-a5d99b55-d3a0-4c71-857e-80d5121301231/23/20134:48 PM 563bf12f-68f2-4f1e-b561-3d70e61176831/23/20136:55 AM bp-564c99e1-42b7-4f2a-9085-c248421301211/21/201312:14 PM bp-4a7fc329-c080-48fd-ac32-c957421301201/20/201312:01 PM bp-629964d7-d5fd-4039-82da-b27fa21301201/20/20136:11 AM bp-d9029697-b0a2-49b2-ac8b-08cc421301201/19/20139:30 PM bp-18fa7be8-e9ae-4a50-979d-4b3f321301191/19/20136:31 PM bp-71ab0331-ca7f-4b17-b439-d4e5021301191/19/20135:12 PM bp-cacb851e-adca-4748-a6ae-0376621301181/18/20132:26 PM bp-0031b449-ef7d-433f-b93a-5192621301161/16/20132:06 PM bp-6a397352-f405-4b60-ae02-6c4de21301111/11/20138:49 AM </nowiki></pre>

Modified by cor-el

All Replies (2)

user633449
user633449
more options

Unfortunately those are empty and corrupt. Please try to Reset Firefox Refresh Firefox - reset add-ons and settings

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Try to disable hardware acceleration in Firefox.