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Firefox gets to a point that it tries but will not load any page including my home page!!!! The only way around the problem is by reinstalling it.

SraMon
SraMon
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When I try to start Firefox, I get nothing!!!!!! The only way I can fix this problem and get access to the WEBB and my starting home page is to reinstall it all over again. This has happen enough times that I am about not to use it again unless you have a fix for this problem!!!!!! For now I have loaded version 20 and am off and running again until it happens again.

When I try to start Firefox, I get nothing!!!!!! The only way I can fix this problem and get access to the WEBB and my starting home page is to reinstall it all over again. This has happen enough times that I am about not to use it again unless you have a fix for this problem!!!!!! For now I have loaded version 20 and am off and running again until it happens again.

All Replies (1)

Amit Kumar Thakur
Amit Kumar Thakur
  • Locale Leader
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Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

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