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Firefox gets stuck at startup from launching the program but doesn't by starting with launching a hyperlink

  • 3 replies
  • 4 have this problem
  • 2 views
  • Last reply by falke_7

falke_7
falke_7
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if I launch FF by the desktop-button or from the start bar, it will be stuck immediately after the window is displayed. if I launch by clicking an hyperling e.g. in an e-mail, FF works correctly, the same if launching as administrator. We tried several times to re-install FF also by deleting all profile data. java also has been deleted. Th problem doesn't disappear. FF also works correctly if starting it in a different accont on the computer. The problem started after having opened a hyperlink, where a advert popped up which I clicked off immediately. The problem occures also immediately after re-installing with unchanged factory settings.

if I launch FF by the desktop-button or from the start bar, it will be stuck immediately after the window is displayed. if I launch by clicking an hyperling e.g. in an e-mail, FF works correctly, the same if launching as administrator. We tried several times to re-install FF also by deleting all profile data. java also has been deleted. Th problem doesn't disappear. FF also works correctly if starting it in a different accont on the computer. The problem started after having opened a hyperlink, where a advert popped up which I clicked off immediately. The problem occures also immediately after re-installing with unchanged factory settings.

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Try to delete the current desktop icon and create a new icon to lunch Firefox in case there is a problem with this desktop shortcut.

  • (32 bit Windows) "C:\Program Files\Mozilla Firefox\"
  • (64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"
falke_7
falke_7 Question owner
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Thank you for your tip.

I deleted the desktop-link and made a new one by dragging from the firefox.exe file.

But the problem still exists.

Using FF in admin-mode is no good solution, because you always get asked, wether you want to let Firefox change your system.

Is there another possible solution?

falke_7
falke_7 Question owner
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I tried another way: I put any www-link (our homepage) as launching link on the desktop. The hanging is the same.

But if I start with a hyperlink in an Outook-e-mail, everything works correctly. What's the difference?

Can anybody help me?

Modified by falke_7