Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox doesn't save any preferences (options) upon closing.

  • 1 reply
  • 2 have this problem
  • 1 view
  • Last reply by afiedler

afiedler
afiedler
more options

Whenever I close and re-open firefox, any changes made to options are reset. This happens both in ESR 17.0.8 AND in the latest version of FF 23.0.1.

Things I have tried: Troubleshootnig information > reset firefox Uninstall / Re-install Create new profile delete all profiles, uninstall re-install check permissions on profile folders

I have been bumbling around with this issue for several hours and I noticed in the profile folder that extensions.log has an error regarding startup file checks that references preferences and am wondering if it is related. I tried a google search and couldn't find anything specific to my issue:

2013-08-22 15:59:28 ERROR addons.xpi: Error during startup file checks, rolling back any database changes: [Exception... "Component returned failure code: 0x80520015 (NS_ERROR_FILE_ACCESS_DENIED) [nsIPrefService.savePrefFile]" nsresult: "0x80520015 (NS_ERROR_FILE_ACCESS_DENIED)" location: "JS frame :: resource://gre/modules/XPIProvider.jsm -> resource://gre/modules/XPIProviderUtils.js :: XPIDB_openConnection :: line 612" data: no] at resource://gre/modules/XPIProvider.jsm -> resource://gre/modules/XPIProviderUtils.js:612

2013-08-22 15:59:28 ERROR addons.manager: Exception calling provider startup: [Exception... "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [mozIStorageStatement.execute]" nsresult: "0x80004005 (NS_ERROR_FAILURE)" location: "JS frame :: resource://gre/modules/XPIProvider.jsm -> resource://gre/modules/XPIProviderUtils.js :: XPIDB_rollbackTransaction :: line 457" data: no] at resource://gre/modules/XPIProvider.jsm -> resource://gre/modules/XPIProviderUtils.js:457

When I deleted the file, opened and closed firefox, I also got these two errors:

2013-08-22 16:34:00 ERROR addons.xpi-utils: 1 outstanding transactions, rolling back. at resource://gre/modules/XPIProvider.jsm -> resource://gre/modules/XPIProviderUtils.js:839 2013-08-22 16:34:00 ERROR addons.manager: Exception calling provider shutdown: [Exception... "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [mozIStorageStatement.execute]" nsresult: "0x80004005 (NS_ERROR_FAILURE)" location: "JS frame :: resource://gre/modules/XPIProvider.jsm -> resource://gre/modules/XPIProviderUtils.js :: XPIDB_rollbackTransaction :: line 457" data: no] at resource://gre/modules/XPIProvider.jsm -> resource://gre/modules/XPIProviderUtils.js:457

Whenever I close and re-open firefox, any changes made to options are reset. This happens both in ESR 17.0.8 AND in the latest version of FF 23.0.1. Things I have tried: Troubleshootnig information > reset firefox Uninstall / Re-install Create new profile delete all profiles, uninstall re-install check permissions on profile folders I have been bumbling around with this issue for several hours and I noticed in the profile folder that extensions.log has an error regarding startup file checks that references preferences and am wondering if it is related. I tried a google search and couldn't find anything specific to my issue: 2013-08-22 15:59:28 ERROR addons.xpi: Error during startup file checks, rolling back any database changes: [Exception... "Component returned failure code: 0x80520015 (NS_ERROR_FILE_ACCESS_DENIED) [nsIPrefService.savePrefFile]" nsresult: "0x80520015 (NS_ERROR_FILE_ACCESS_DENIED)" location: "JS frame :: resource://gre/modules/XPIProvider.jsm -> resource://gre/modules/XPIProviderUtils.js :: XPIDB_openConnection :: line 612" data: no] at resource://gre/modules/XPIProvider.jsm -> resource://gre/modules/XPIProviderUtils.js:612 2013-08-22 15:59:28 ERROR addons.manager: Exception calling provider startup: [Exception... "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [mozIStorageStatement.execute]" nsresult: "0x80004005 (NS_ERROR_FAILURE)" location: "JS frame :: resource://gre/modules/XPIProvider.jsm -> resource://gre/modules/XPIProviderUtils.js :: XPIDB_rollbackTransaction :: line 457" data: no] at resource://gre/modules/XPIProvider.jsm -> resource://gre/modules/XPIProviderUtils.js:457 When I deleted the file, opened and closed firefox, I also got these two errors: 2013-08-22 16:34:00 ERROR addons.xpi-utils: 1 outstanding transactions, rolling back. at resource://gre/modules/XPIProvider.jsm -> resource://gre/modules/XPIProviderUtils.js:839 2013-08-22 16:34:00 ERROR addons.manager: Exception calling provider shutdown: [Exception... "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [mozIStorageStatement.execute]" nsresult: "0x80004005 (NS_ERROR_FAILURE)" location: "JS frame :: resource://gre/modules/XPIProvider.jsm -> resource://gre/modules/XPIProviderUtils.js :: XPIDB_rollbackTransaction :: line 457" data: no] at resource://gre/modules/XPIProvider.jsm -> resource://gre/modules/XPIProviderUtils.js:457

Modified by afiedler

All Replies (1)

afiedler
afiedler Question owner
more options

Forgot to mention, the first thing I tried was the troubleshooting information > reset firefox option. Didn't work.