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Firefox not working after complete uninstall and reinstall.

zombiehelp
zombiehelp
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Very few of the buttons are working in the firefox menu. The add ons button will not open the manager. None of the buttons in the help menu open, only a few in the options menu open. Does not work in safe mode. I have completely uninstalled, went into app data deleted the preferences file. Reinstalled several times and nothing... Kind of frustrating. Any ideas?

Very few of the buttons are working in the firefox menu. The add ons button will not open the manager. None of the buttons in the help menu open, only a few in the options menu open. Does not work in safe mode. I have completely uninstalled, went into app data deleted the preferences file. Reinstalled several times and nothing... Kind of frustrating. Any ideas?

Chosen solution

In case anyone else runs into this I figured it out. I had to remove the program, delete the preferences folder in Appdata, then go into the registry local machine>software>mozilla and delete the registry keys. There were three folders, I dont remember the exact names, but they all started with Mozilla. Once I did that I restarted and reinstalled. Now it works...

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All Replies (5)

kobe
kobe
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Have you tried a reset? Very different than what you have tried so far.

zombiehelp
zombiehelp Question owner
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i have, did not fix the issue.

zombiehelp
zombiehelp Question owner
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Good to see that Mozilla cares. As much as I hate it I am going back to chrome...

zombiehelp
zombiehelp Question owner
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Chosen Solution

In case anyone else runs into this I figured it out. I had to remove the program, delete the preferences folder in Appdata, then go into the registry local machine>software>mozilla and delete the registry keys. There were three folders, I dont remember the exact names, but they all started with Mozilla. Once I did that I restarted and reinstalled. Now it works...

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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Sorry you didn't get a follow-up before this AM, and thanks for posting your solution. Forum volunteers aren't always online on the weekends and you posed one of the tougher questions.

If anyone else runs into this, physically removing the program folder (not the AppData folder) and reinstalling without the influence of whatever is carried over in the program folder from earlier installs would be worth a try before removing all personal data.

When deleting the AppData folders, make sure to reserve a backup of critical data from those folders such as bookmarks (*.json) and other files mentioned in this article: Recovering important data from an old profile.