This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Websites suddenly are jarbled/not displaying or working properly

  • 5 replies
  • 17 have this problem
  • 1 view
  • Last reply by eastonfmly

dizzieko03
dizzieko03
more options

Hi. Recently several of my favorite webpages are displaying properly, for instance links, pictures, etc are displayed all over the webpages or content is missing. I tried uninstalling and reinstalling firefox, clearing the cache, disabled ad block etc but nothing is working. Not sure if this is related but netflix isn't working as well. Permanent black screen when trying to play a movie. Does anyone have any suggestions on how to fix this? Thank you!

Hi. Recently several of my favorite webpages are displaying properly, for instance links, pictures, etc are displayed all over the webpages or content is missing. I tried uninstalling and reinstalling firefox, clearing the cache, disabled ad block etc but nothing is working. Not sure if this is related but netflix isn't working as well. Permanent black screen when trying to play a movie. Does anyone have any suggestions on how to fix this? Thank you!

All Replies (5)

dizzieko03
dizzieko03 Question owner
more options

Here is an example of the webpage not working.

ideato
ideato
more options

Hello dizzieko03, any luck if you disabling graphics hardware acceleration ?

Then perform these steps:

  • Click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
  • In the Firefox options window click the Advanced tab, then select "General".
  • In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
  • Now, restart Firefox and see if the problems persist.

Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:

Did this fix your problems? Please report back to us!

Thank you.

dizzieko03
dizzieko03 Question owner
more options

Thanks. I tried this out but it was only a temporary fixed. The websites were working again about 10 hours ago but stopped working again this afternoon. Any idea what could be causing this? Thanks.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can try these steps in case of issues with web pages:

Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.
eastonfmly
eastonfmly
more options

I was having the same problem. Thought I had cleared the cache before but using the shift-reload worked for me. This started happening right after I was upgraded to 27.01 of firefox