We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

CNN videos won't play since upgrade to v. 27.0.1

  • 3 replies
  • 10 have this problem
  • 1 view
  • Last reply by cor-el

more options

I can watch videos on all sites but CNN since the last upgrade. Works fine in Chrome.

I can watch videos on all sites but CNN since the last upgrade. Works fine in Chrome.

All Replies (3)

more options

If you use extensions (Firefox/Tools > Add-ons > Extensions) that can block content (e.g. Adblock Plus, NoScript, Flash Block, Ghostery) then make sure that such extensions aren't blocking content.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.
more options

Of course, I have already done all that. I should have said so. I give up. This forum used to be helpful, but now it's just a bunch of people spewing the same old links and bullshit over and over. Going to Chrome. At least it works.

more options

Can you post a link to a page with such a not working video?

Is the site using the Shockwave Flash plugin to play those videos?

You can get a possibly colored Lego block icon on the left end of the location bar that indicates that Firefox is blocking a plugin.