This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Having problem with online video, problem only in firefox

  • 4 replies
  • 38 have this problem
  • 1 view
  • Last reply by wamdue

wamdue
wamdue
more options

I had an update to Firefox recently, and since then online videos (expect for some reason YouTube) are no longer working, so BBC iPlayer is not working, and other random ones you come across on various websites.

I have updated Flash, and Firefox, even reset Firefox, but still they are not working.

I get a "This content doesn't seem to be working" message, on iPlayer and similar on the other websites, its not iPlayer itself, as it works for me on IE.

Dont know what is going on with my Firefox TBH, because some of my ad-ons have stopped working recently, and its to the point where I might as well be using IE.

I had an update to Firefox recently, and since then online videos (expect for some reason YouTube) are no longer working, so BBC iPlayer is not working, and other random ones you come across on various websites. I have updated Flash, and Firefox, even reset Firefox, but still they are not working. I get a "This content doesn't seem to be working" message, on iPlayer and similar on the other websites, its not iPlayer itself, as it works for me on IE. Dont know what is going on with my Firefox TBH, because some of my ad-ons have stopped working recently, and its to the point where I might as well be using IE.

All Replies (4)

user669794
user669794
more options

Try this :- https://support.mozilla.org/en-US/kb/fix-common-audio-and-video-issues?esab=a&s=problem+with+online+video&r=0&as=s

This article may help you . Let us know if this work !

wamdue
wamdue Question owner
more options

the plug in are not missing, they load, but the content itself does not play, just says that the content does not seem to be working, which is not the case in other browsers. Plugins are also update to date, I did mention that I updated flash, and nothing I can see which looks like it maybe causing a conflict.

Add ons are not the problem, as the reset has uninstall those anyways, and half of them were not working before hand anyways.

I have also done a system restore, which has not fixed it, as I have had an error with Office 2013.

user669794
user669794
more options

Use the QuickTime plugin to play audio and video :- https://support.mozilla.org/en-US/kb/quicktime-plugin-play-audio-and-video?esab=a&s=test+plugin&r=7&as=s

wamdue
wamdue Question owner
more options

nice try, but the iPlayer, asked for Flash again, reinstalled it, and no joy.

Its something to do with flash and firefox, together, but hell if I know what.