This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird moves about half the emails I receive from my colleagues to Junk

  • 5 replies
  • 1 has this problem
  • 4 views
  • Last reply by Matt

more options

I have turned off all Junk control settings, both the global one and for the account. Pretty much "Do NOTHING". But it doesn't seem to help.

I have turned off all Junk control settings, both the global one and for the account. Pretty much "Do NOTHING". But it doesn't seem to help.

All Replies (5)

more options

"Junk" or "Spam"?

more options

Thanks for replying. Junk (it moves things to Spam too, but that is generally actual spam)

more options

Um, OK. "Spam" is the result of someone else's sorting, usually your own AV or some operated by your mail provider. Thunderbird doesn't use the word "spam".

Otherwise, I'm puzzled. If it is truly disabled on all of your accounts then it should of course be doing nothing.

No filters at work that you've forgotten about? You have the relevant address books nominated as junk whitelists?

You could go to Tools|Options|Security|Junk and reset the training data, but this really shouldn't make a difference if the Junk controls are in fact disabled on all of your accounts.

more options

Yeah it's really weird. I have tried resetting training data and all elese I could think of.

Thanks for trying to help!

more options

are your colleagues in your address book. If they are and thir messages go to trash/junk then you need to look elsewhere. Thunderbird does not make addresses in the address book as Junk. It could be your mail provider, it could be your anti virus. But not Thunderbird.

Modified by Matt