We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Says Firefox profile is missing or inaccessable.

  • 2 replies
  • 11 have this problem
  • 2 views
  • Last reply by guigs

Holdem7547
Holdem7547
more options

Had Firefox quite some time ago but no longer. When I try to down load it again I get a message saying unavailable because my profile is either missing or unaccessible.

Had Firefox quite some time ago but no longer. When I try to down load it again I get a message saying unavailable because my profile is either missing or unaccessible.

All Replies (2)

Chandan_Baba
Chandan_Baba
more options

it does because of error in firefox profile ,read out about profile : http://kb.mozillazine.org/Profile_folder_-_Firefox

check if still there have a default profile and is the profile that is marked as "Default=1" in the profiles.ini file still present?

Try to delete the profiles.ini file to force Firefox to create a new profiles.ini file and a new default profile.

Modified by Chandan_Baba

guigs
guigs
more options

For desktop: The other thing you can do is set on the profile manager from the cmd or terminal to launch after creating a new profile.

It could also be the profile folder needs to have its permissions changed to system full control.

Mac:

/Applications/Firefox.app/Contents/MacOS/firefox-bin -p

For mobile, all I have is try to reinstall Firefox for android. I will email the specialist.