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Can't log in to about:accounts but can to account.services.mozilla.com

  • 3 replies
  • 1 has this problem
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  • Last reply by guigs

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Tried to login to sync my settings after update to 29.0 to about:accounts via "Sign in to sync" menu entry. It just sais: Unknown account. Same message when I've entered my e-mail address to reset my password.

Same credentials worked at: https://account.services.mozilla.com and I've managed to reset my password as well.

Tried to login to sync my settings after update to 29.0 to about:accounts via "Sign in to sync" menu entry. It just sais: Unknown account. Same message when I've entered my e-mail address to reset my password. Same credentials worked at: https://account.services.mozilla.com and I've managed to reset my password as well.

Chosen solution

Hi szilvesztercsab,

There is a new server, so the old account will not work on the new sync. Sync your Firefox bookmarks, history, passwords and more will give you the instructions how to log into the new account.

I hope this helps.

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Chosen Solution

Hi szilvesztercsab,

There is a new server, so the old account will not work on the new sync. Sync your Firefox bookmarks, history, passwords and more will give you the instructions how to log into the new account.

I hope this helps.

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Many thanks... sorry for not being informed enough ;)

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Hi szilvesztercsab, No need to be sorry. Thank you very much for checking out the new sync! If you have any other questions about it we are happy to help.