This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

I have a thick grey bar that has suddenly appeared at the top of my viewing screen below the navigation bar. it has a symbol that looks like the add-on tool

  • 4 respuestas
  • 1 tiene este problema
  • 10 visitas
  • Última respuesta de yesmath

jim92618
jim92618
more options

The symbol in the middle of the bar is a box with an arrow in it and two small round cylinders on top.

If I right click on the bar and inspect element it returns object#SCB_Bar Then if I copy inner HTML element it gives me this info. 

 <param value="false" name="menu">
<param value="always" name="allowScriptAccess">
<param value="transparent" name="wmode">
<param value="url=https%3A%2F%2Fsupport.mozilla.org%2Fen-US%2Fquestions%2Fnew%2Fdesktop%2Fd6%2Fform%3Fsearch%3DI%2Bhave%2Ba%2Bthick%2Bgrey%2Bbar%2Bthat%2Bhas%2Bsuddenly%2Bappeared%2Bat%2Bthe%2Btop%2Bof%2Bmy%2Bviewing%2Bscreen%2Bbelow%2Bthe%2Bnavigation%2Bbar.%2B%2Bit%2Bhas%2Ba%2Bsymbol%2Bthat%2Blooks%2Blike%2Bthe%2Badd-on%2Btool%26step%3Daaq-question&amp;ua=Mozilla%2F5.0%20(Windows%20NT%206.1%3B%20WOW64%3B%20rv%3A15.0)%20Gecko%2F20100101%20Firefox%2F15.0.1&amp;ip=63.149.229.226&amp;guid=193f3437-a657-4e4b-921d-2e9cb155b066&amp;title=Ask%20a%20Question%20%7C%20Mozilla%20Support" name="flashvars">
The symbol in the middle of the bar is a box with an arrow in it and two small round cylinders on top. If I right click on the bar and inspect element it returns object#SCB_Bar Then if I copy inner HTML element it gives me this info. <br /> <pre><nowiki> <param value="false" name="menu"> <param value="always" name="allowScriptAccess"> <param value="transparent" name="wmode"> <param value="url=https%3A%2F%2Fsupport.mozilla.org%2Fen-US%2Fquestions%2Fnew%2Fdesktop%2Fd6%2Fform%3Fsearch%3DI%2Bhave%2Ba%2Bthick%2Bgrey%2Bbar%2Bthat%2Bhas%2Bsuddenly%2Bappeared%2Bat%2Bthe%2Btop%2Bof%2Bmy%2Bviewing%2Bscreen%2Bbelow%2Bthe%2Bnavigation%2Bbar.%2B%2Bit%2Bhas%2Ba%2Bsymbol%2Bthat%2Blooks%2Blike%2Bthe%2Badd-on%2Btool%26step%3Daaq-question&amp;ua=Mozilla%2F5.0%20(Windows%20NT%206.1%3B%20WOW64%3B%20rv%3A15.0)%20Gecko%2F20100101%20Firefox%2F15.0.1&amp;ip=63.149.229.226&amp;guid=193f3437-a657-4e4b-921d-2e9cb155b066&amp;title=Ask%20a%20Question%20%7C%20Mozilla%20Support" name="flashvars"> </nowiki></pre>

Modificadas por cor-el el

Solución elegida

See also:

Can you attach a screenshot?

Use a compressed image type like PNG or JPG to save the screenshot.

Leer esta respuesta en su contexto 👍 0

Todas las respuestas (4)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Something that appears on all pages could be a feature of an add-on. You could review your extensions and disable ALL nonessential ones here:

orange Firefox button or classic Tools menu > Add-ons > Extensions category

Take nothing for granted because rogue add-ons may use the names of other publishers and products, including Mozilla and Firefox.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Solución elegida

See also:

Can you attach a screenshot?

Use a compressed image type like PNG or JPG to save the screenshot.

jim92618
jim92618 Autor de la pregunta
more options

After rebooting, it has disappeared. I had previously rebooted and it did not help. Solved for the time being. Thank you.

yesmath
yesmath
more options

This grey bar means you cave something that collects info on your websurfing; it is called Entrusted by conduit.com. You may've gotten it from using couponbuddy or weatherchannel.

Delete it from your add on extensions or plug ins in each of your installed browsers (eg Firefox, Chrome, etc)

Modificadas por yesmath el