Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. اگر به کمک نیاز دارید لطفاً یک سؤال بپرسید.

Thunderbird will not launch once installed in Win 8.1

  • 1 پاسخ
  • 1 has this problem
  • 1 view
  • آخرین پاسخ توسّط Matt

kbrobeil
kbrobeil
more options

I am moving into a new win 8.1 laptop from a dead win 7 laptop. Win backup could not find the profile on the old hard drive. I installed Thunderbird on new laptop and set up my email. I copied both old and new profile to a thumb drive. Tried to replace the new withte old profile and it did not work. Then tried uninstalling TB and re installing it but each time I do it will not launch; says something is missing.

I am moving into a new win 8.1 laptop from a dead win 7 laptop. Win backup could not find the profile on the old hard drive. I installed Thunderbird on new laptop and set up my email. I copied both old and new profile to a thumb drive. Tried to replace the new withte old profile and it did not work. Then tried uninstalling TB and re installing it but each time I do it will not launch; says something is missing.

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

What does it say is missing?