This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. اگر به کمک نیاز دارید لطفاً یک سؤال بپرسید.

Thunderbird uses wrong mail server

  • 1 پاسخ
  • 2 have this problem
  • 6 views
  • آخرین پاسخ توسّط Tonnes

wsky
wsky
more options

Steps to recreate: Having 2 PCs using the same IMAP email account (and others) in Thunderbird.

1. I started editing a new mail on one PC with Thunderbird. Saved this mail as draft. 2. I continued editing this email on another PC with Thunderbird. (Opened by double-clicking on the mail in drafts folder.) 3. I send the mail.

Thunderbird will send the mail using the SMTP server of another existing IMAP account and place it in "Sent" folder there. This could lead to mails going to spam, and it could be a security risk too!!

Here is the complete troubleshooting info below of Thunderbird on the second PC. On the first PC Thunderbird has a different setup, but is using the same IMAP/SMPT account.

The mail was re-opened from account 1, which is the default account here. The senders address was set to this account and not changed in editing window. When I clicked "send", Thunderbird used account 5 to send the mail and placed it in "sent" folder of account 5.

I really hope this can be fixed!

Greetings, Greg 


 Application Basics

   Name: Thunderbird
   Version: 52.2.1
   User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:52.0) Gecko/20100101 Thunderbird/52.2.1
   Profile Directory: Open Directory

             (Unknown location)
   Application Build ID: 20170626135948
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory
   Profiles: about:profiles

 Mail and News Accounts
   account1:
     INCOMING: account1, , (imap) mail.your-server.de:993, SSL, passwordCleartext
     OUTGOING: , mail.your-server.de:465, SSL, passwordCleartext, true
     OUTGOING: , mail.your-server.de:465, SSL, passwordCleartext, false
     OUTGOING: , mail.your-server.de:465, SSL, passwordCleartext, false

   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

   account3:
     INCOMING: account3, , (imap) mail.bittransfer.de:993, SSL, passwordCleartext
     OUTGOING: , mail.bittransfer.de:465, SSL, passwordEncrypted, true
     OUTGOING: , smtp.kabelhomepage.de:587, alwaysSTARTTLS, passwordEncrypted, false
     OUTGOING: , smtp.1und1.de:587, alwaysSTARTTLS, passwordCleartext, false
     OUTGOING: , smtp.1und1.de:587, alwaysSTARTTLS, passwordCleartext, false

   account5:
     INCOMING: account5, , (imap) imap.gmx.net:993, SSL, passwordCleartext
     OUTGOING: , mail.gmx.net:465, SSL, passwordCleartext, true

 Crash Reports
   https://crash-stats.mozilla.com/report/index/bp-290b4ea8-3526-44a5-bdc0-ea6550170608 (08.06.2017)
   https://crash-stats.mozilla.com/report/index/bp-2312cd16-b349-4d36-9e08-092cd0170507 (07.05.2017)
   https://crash-stats.mozilla.com/report/index/bp-5f229340-3d25-451e-8d3d-e51182160315 (15.03.2016)
   https://crash-stats.mozilla.com/report/index/bp-9c57b090-ac01-4dc4-b380-1e5bf2160215 (15.02.2016)
   https://crash-stats.mozilla.com/report/index/bp-bc36cced-df14-46e1-95a0-1c76a2150826 (26.08.2015)

 Extensions
   Dropbox for Filelink, 1.0.1, true, thunderbird-filelink-dropbox@mikeconley.ca
   Messaging Menu and Unity Launcher integration, 1.3.1, true, messagingmenu@mozilla.com

 Important Modified Preferences

   Name: Value

     accessibility.typeaheadfind.flashBar: 0
     browser.cache.disk.capacity: 358400
     browser.cache.disk.filesystem_reported: 1
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     dom.max_chrome_script_run_time: 0
     extensions.lastAppVersion: 52.2.1
     font.internaluseonly.changed: true
     layers.acceleration.disabled: false
     mail.openMessageBehavior.version: 1
     mailnews.database.global.datastore.id: 54b86f4e-d11b-4300-a31d-8291d109d2c
     mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
     media.gmp.storage.version.observed: 1
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1504511858
     places.history.expiration.transient_current_max_pages: 122334
     plugin.importedState: true
     print.print_bgcolor: false
     print.print_bgimages: false
     print.print_duplex: 0
     print.print_evenpages: true
     print.print_in_color: true
     print.print_margin_bottom: 0.5
     print.print_margin_left: 0.5
     print.print_margin_right: 0.5
     print.print_margin_top: 0.5
     print.print_oddpages: true
     print.print_orientation: 0
     print.print_page_delay: 50
     print.print_paper_data: 0
     print.print_paper_height: 11,69
     print.print_paper_name: iso_a4
     print.print_paper_size_unit: 0
     print.print_paper_width: 8,27
     print.print_scaling: 0,84
     print.print_shrink_to_fit: false
     print.print_to_file: false
     print.print_unwriteable_margin_bottom: 13
     print.print_unwriteable_margin_left: 13
     print.print_unwriteable_margin_right: 13
     print.print_unwriteable_margin_top: 13
     security.disable_button.openCertManager: false

 Graphics

     GPU #1
     Description: X.Org -- Gallium 0.4 on AMD ARUBA (DRM 2.43.0 / 4.4.0-93-generic, LLVM 4.0.0)
     Vendor ID: X.Org
     Device ID: Gallium 0.4 on AMD ARUBA (DRM 2.43.0 / 4.4.0-93-generic, LLVM 4.0.0)
     Driver Version: 3.0 Mesa 17.0.7

     Features
     WebGL Renderer: X.Org -- Gallium 0.4 on AMD ARUBA (DRM 2.43.0 / 4.4.0-93-generic, LLVM 4.0.0) -- 3.0 Mesa 17.0.7

     AzureCanvasBackend: skia
     AzureCanvasAccelerated: 0
     AzureFallbackCanvasBackend: none
     AzureContentBackend: skia
     CairoUseXRender: 0

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.13.1
     4.13.1

     NSS
     3.28.5
     3.28.5

     NSS Util
     3.28.5
     3.28.5

     NSS SSL
     3.28.5
     3.28.5

     NSS S/MIME
     3.28.5
     3.28.5
Steps to recreate: Having 2 PCs using the same IMAP email account (and others) in Thunderbird. 1. I started editing a new mail on one PC with Thunderbird. Saved this mail as draft. 2. I continued editing this email on another PC with Thunderbird. (Opened by double-clicking on the mail in drafts folder.) 3. I send the mail. Thunderbird will send the mail using the SMTP server of another existing IMAP account and place it in "Sent" folder there. This could lead to mails going to spam, and it could be a security risk too!! Here is the complete troubleshooting info below of Thunderbird on the second PC. On the first PC Thunderbird has a different setup, but is using the same IMAP/SMPT account. The mail was re-opened from account 1, which is the default account here. The senders address was set to this account and not changed in editing window. When I clicked "send", Thunderbird used account 5 to send the mail and placed it in "sent" folder of account 5. I really hope this can be fixed! Greetings, Greg Application Basics Name: Thunderbird Version: 52.2.1 User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:52.0) Gecko/20100101 Thunderbird/52.2.1 Profile Directory: Open Directory (Unknown location) Application Build ID: 20170626135948 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Profiles: about:profiles Mail and News Accounts account1: INCOMING: account1, , (imap) mail.your-server.de:993, SSL, passwordCleartext OUTGOING: , mail.your-server.de:465, SSL, passwordCleartext, true OUTGOING: , mail.your-server.de:465, SSL, passwordCleartext, false OUTGOING: , mail.your-server.de:465, SSL, passwordCleartext, false account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext account3: INCOMING: account3, , (imap) mail.bittransfer.de:993, SSL, passwordCleartext OUTGOING: , mail.bittransfer.de:465, SSL, passwordEncrypted, true OUTGOING: , smtp.kabelhomepage.de:587, alwaysSTARTTLS, passwordEncrypted, false OUTGOING: , smtp.1und1.de:587, alwaysSTARTTLS, passwordCleartext, false OUTGOING: , smtp.1und1.de:587, alwaysSTARTTLS, passwordCleartext, false account5: INCOMING: account5, , (imap) imap.gmx.net:993, SSL, passwordCleartext OUTGOING: , mail.gmx.net:465, SSL, passwordCleartext, true Crash Reports https://crash-stats.mozilla.com/report/index/bp-290b4ea8-3526-44a5-bdc0-ea6550170608 (08.06.2017) https://crash-stats.mozilla.com/report/index/bp-2312cd16-b349-4d36-9e08-092cd0170507 (07.05.2017) https://crash-stats.mozilla.com/report/index/bp-5f229340-3d25-451e-8d3d-e51182160315 (15.03.2016) https://crash-stats.mozilla.com/report/index/bp-9c57b090-ac01-4dc4-b380-1e5bf2160215 (15.02.2016) https://crash-stats.mozilla.com/report/index/bp-bc36cced-df14-46e1-95a0-1c76a2150826 (26.08.2015) Extensions Dropbox for Filelink, 1.0.1, true, thunderbird-filelink-dropbox@mikeconley.ca Messaging Menu and Unity Launcher integration, 1.3.1, true, messagingmenu@mozilla.com Important Modified Preferences Name: Value accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false dom.max_chrome_script_run_time: 0 extensions.lastAppVersion: 52.2.1 font.internaluseonly.changed: true layers.acceleration.disabled: false mail.openMessageBehavior.version: 1 mailnews.database.global.datastore.id: 54b86f4e-d11b-4300-a31d-8291d109d2c mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false… media.gmp.storage.version.observed: 1 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1504511858 places.history.expiration.transient_current_max_pages: 122334 plugin.importedState: true print.print_bgcolor: false print.print_bgimages: false print.print_duplex: 0 print.print_evenpages: true print.print_in_color: true print.print_margin_bottom: 0.5 print.print_margin_left: 0.5 print.print_margin_right: 0.5 print.print_margin_top: 0.5 print.print_oddpages: true print.print_orientation: 0 print.print_page_delay: 50 print.print_paper_data: 0 print.print_paper_height: 11,69 print.print_paper_name: iso_a4 print.print_paper_size_unit: 0 print.print_paper_width: 8,27 print.print_scaling: 0,84 print.print_shrink_to_fit: false print.print_to_file: false print.print_unwriteable_margin_bottom: 13 print.print_unwriteable_margin_left: 13 print.print_unwriteable_margin_right: 13 print.print_unwriteable_margin_top: 13 security.disable_button.openCertManager: false Graphics GPU #1 Description: X.Org -- Gallium 0.4 on AMD ARUBA (DRM 2.43.0 / 4.4.0-93-generic, LLVM 4.0.0) Vendor ID: X.Org Device ID: Gallium 0.4 on AMD ARUBA (DRM 2.43.0 / 4.4.0-93-generic, LLVM 4.0.0) Driver Version: 3.0 Mesa 17.0.7 Features WebGL Renderer: X.Org -- Gallium 0.4 on AMD ARUBA (DRM 2.43.0 / 4.4.0-93-generic, LLVM 4.0.0) -- 3.0 Mesa 17.0.7 AzureCanvasBackend: skia AzureCanvasAccelerated: 0 AzureFallbackCanvasBackend: none AzureContentBackend: skia CairoUseXRender: 0 JavaScript Incremental GC: 1 Accessibility Activated: 0 Prevent Accessibility: 0 Library Versions Expected minimum version Version in use NSPR 4.13.1 4.13.1 NSS 3.28.5 3.28.5 NSS Util 3.28.5 3.28.5 NSS SSL 3.28.5 3.28.5 NSS S/MIME 3.28.5 3.28.5

All Replies (1)

Tonnes
Tonnes
  • Locale Leader
more options

The duplicate entries for outgoing in accounts 1 and 3 with identical server settings (the bottom ones) indicate you are using multiple and perhaps different identities. Most likely, the second PC uses another identity that has defined a different SMTP server for that identity. These Identity settings overrule the general settings for an account - especially with regard to SMTP server settings and Copies & Folders - so make sure to remove any unneeded identities, or make them similar in both setups. If they are identical, make sure to set the proper default identity using Manage Identities… > Set Default.

Also see Using Identities.