This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. اگر به کمک نیاز دارید لطفاً یک سؤال بپرسید.

Videos on bbc.co.uk have not been working for the past few days.

  • 2 پاسخ
  • 1 has this problem
  • 15 views
  • آخرین پاسخ توسّط Martin

Martin
Martin
more options

Using latest Firefox version 71.0 under Windows 10.

When clicking on a video I get "This content doesn't seem to be working. Try again later."

Right-clicking gives; 2.29.5.259a2da.u unknown bitrate ¦ dash (mf_limelight_dash_https) p07xx719 ¦ unknown dimensions Error. 5003 (5000)

Add-ons installed are uBlock Origin (I tried disabling it for the bbc site, no change) and Mail.com mailcheck.

Does anyone have any ideas what might be going wrong?

Thanks in advance, Martin.

Using latest Firefox version 71.0 under Windows 10. When clicking on a video I get "This content doesn't seem to be working. Try again later." Right-clicking gives; 2.29.5.259a2da.u unknown bitrate ¦ dash (mf_limelight_dash_https) p07xx719 ¦ unknown dimensions Error. 5003 (5000) Add-ons installed are uBlock Origin (I tried disabling it for the bbc site, no change) and Mail.com mailcheck. Does anyone have any ideas what might be going wrong? Thanks in advance, Martin.

Chosen solution

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" for websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Manage Data

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
Read this answer in context 👍 1

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" for websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Manage Data

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
Martin
Martin Question owner
more options

Thanks cor-el.

I was already using the default theme, and had re-loaded the page quite a few times. 

I then removed the cookies, no change, and cleared the cache, again no change.

I went into safe mode and the videos were working.

I re-started in normal mode and all seems well now.

Why, I have no idea!

Thanks again, Martin.