Upgrade to 78.6.1 breaks microsoft login
TB worked normally. I applied the TB 78.6.1 32bit update to the machine (win7 pro 64bit). Outlook,com server is configured as POP3 connection and on restart of TB I got a dialog - refused to authenticate with wrong password ... My other servers appear to respond correctly. Server settings all look ok. Entering the correct password when prompted (checked by web login) does not apparently authenticate TB ...
TEST: Just swapped from pop server to outlook.office365.com with same response.
Dialog text reads: Sending of password for user xxxxxxx@outlook.com did not succeed. Mail server pop-mail.outlook.com responded: Logon failure: unknown user name or bad password.
FURTHER TEST: If I restart TB to force a reconnect with saved parameters, the Microsoft activity log for my account registers the access and logs a "successful sync" ... Doesn't this mean that it *has* actually authenticated but it is a Thunderbird response issue? I do not receive new email to TB despite the "successful sync" ...
AndyG
Chosen solution
I tried this (dragged the folder contents to a local folder first) and attempted to recreate my POP3 connection but TB refused to confirm the identity/authenticate during setup - using either automatic settings or manually configured.
With nothing to lose I removed the account (again!) and set a new one up as an IMAP account with the same authentication. Everything worked fine! I dragged the folder contents back from the local folder to the new account and all looks well.
Given Bramley's reply this does indicate to me that the upgrade broke something in the POP3 authentication with older Microsoft accounts (mine was dated 2012). As I said, MS Outlook logs consistently suggested the POP3 authentication was working but TB did not apparently believe that to be the case.
I too have fixed the problem, in my case only by circumventing the cause, so I will mark this issue as solved as it appears that some form of account deletion and recreation provides a solution.
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I have the same problem but with two long-standing Microsoft accounts. One through msn.com user and the other through hotmail.com user. When I updated from TB 78.6 to 78.6.1 it could no longer access the msn.com user to collect or send email. The other continued operating as normal.
I have 32bit TB on win 10 64bit machine.
Both use the same POP mail server (outlook.office365.com), the same port, the same connection security (SSL/TLS). Apart from the user names they are set up identically.
I have found a solution.
I decided to bite the bullet and deleted the affected account from TB, closed TB and restarted. On restart I installed the account again. This has ( so far) worked so I can both send and receive from the new account.
The accounts were no longer displayed in the order of most used but I also found the "Manually sort folders" add-on which also sorts the order of accounts as well as folders.
Hope this works for others.
Chosen Solution
I tried this (dragged the folder contents to a local folder first) and attempted to recreate my POP3 connection but TB refused to confirm the identity/authenticate during setup - using either automatic settings or manually configured.
With nothing to lose I removed the account (again!) and set a new one up as an IMAP account with the same authentication. Everything worked fine! I dragged the folder contents back from the local folder to the new account and all looks well.
Given Bramley's reply this does indicate to me that the upgrade broke something in the POP3 authentication with older Microsoft accounts (mine was dated 2012). As I said, MS Outlook logs consistently suggested the POP3 authentication was working but TB did not apparently believe that to be the case.
I too have fixed the problem, in my case only by circumventing the cause, so I will mark this issue as solved as it appears that some form of account deletion and recreation provides a solution.