Can't send email after update
I have 3 emails. The Gmail account works fine, but the 2 Spectrum Road Runner accounts no longer send email. I can receive email on the rr accounts. I have gone over the setting with Spectrum, and they could not fix it. I have checked on other peoples questions and seems to be a problem on Thunderbird's side.
The error message is "Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) mail.brighthouse.com timed out. Try again."
The setting I use is: incoming- IMAP mail.brighthouse.com 993 User Name is my __.rr.com email address (not giving full address here) SSL/TLS Normal Password
outgoing- mail.brighthouse.com 587 SSL/TLS Normal Password User name is my __.rr.com email address (not giving full address here)
I wish it never updated. I do NOT like the new format. Do you have any suggestions to try to fix the sending problem? I tried the safe mode fix and it did not change anything. Jennifer
All Replies (13)
Try to start Windows 10 in safe mode with networking enabled.
Does the problem go away?
Windows safe mode disables anti-virus software. This is a troubleshooting step, not a solution.
This did not do anything for sending emails except mess my text size up on everything. Now everything is too small. :(
As a first step, I would create a whole new server (settings) like server.rr.number2 and act like it's all a brand new acct, set it up from scratch. make sure your anti-virus, firewall is disabled, or you know how to set up the firewall. Do you use a vpn? that can be a problem for outgoing emails. second step would be to remove the new version software and reinstall the older versiion pointing to your existing data directory. also, reboot windows into normal mode if you have not already. small text is a know issue
This did not do anything for sending emails
So what exactly happened when you did attempt to send a message in Windows safe mode?
The same message- it times out about trying for a minute or 2 and gives me the times out message "Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) mail.brighthouse.com timed out. Try again."
"I wish it never updated. I do NOT like the new format."
Then why don't you uninstall and reinstall the previous version. This guy christ1 could take weeks trying to fix you...
Attn: christ1, you know if mozilla would work more to make all around useful software instead of trying to change the view every other update, people might stick with it.
Why not make a fallback solution? that way people can revert back to their previous software ver without fear or loss of data?
Why not make separate security updates? That way people can remain safe without having this month's horrendous theme forced on them.
Why not make useable backups? I tried seamonkey and it wouldn't import PW and links... RIGHT?
Does anyone know a way to reinstall the older version?
Please post your Troubleshooting Information. At the top right of the Thunderbird window, click the menu button ≡, then select Help > More Troubleshooting Information. Press the "Copy text to clipboard button" and paste the information into your reply.
Application Basics
Name: Thunderbird Version: 115.3.2 Build ID: 20231010142850 Distribution ID:
Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:115.0) Gecko/20100101 Thunderbird/115.3.2 OS: Windows_NT 10.0 19045 OS Theme:
Launcher Process: Enabled
Multiprocess Windows: 0/0
Fission Windows: 0/0
Enabled by default
Remote Processes: 1
Enterprise Policies: Inactive
Google Location Service Key: Missing
Google Safebrowsing Key: Missing
Mozilla Location Service Key: Missing
Safe Mode: false
Memory Size (RAM): 31.7 GB
Disk Space Available: 80.6 GB
Mail and News Accounts
account2:
INCOMING: account2, , (none) Local Folders, 0, 3
account5:
INCOMING: account5, , (imap) mail.brighthouse.com:993, 3, 3
OUTGOING: , mail.brighthouse.com:587, 3, 3, true
account6:
INCOMING: account6, , (imap) mail.brighthouse.com:993, 3, 3
OUTGOING: , mail.brighthouse.com:588, 3, 3, true
account7:
INCOMING: account7, , (imap) imap.gmail.com:993, 3, 10
OUTGOING: , smtp.gmail.com:465, 3, 10, true
Libraries
Library
Status
Expected minimum version
Version in use
Path
RNP (OpenPGP)
OK
0.17.0
0.17.0+PR2073.MZLA.115.3.2
C:\Program Files (x86)\Mozilla Thunderbird\rnp.dll
Calendar Settings
Home
Name
Value
Name:
Type: storage
Disabled:
Username:
URI:
Refresh Interval:
Read-only:
Suppress Alarms:
Cache Enabled:
iMIP Identity: id4
iMIP Disabled:
iMIP Account:
Organizer Id:
Force Email Scheduling:
Popup Alarms Supported:
Alarms on Invitation Supported:
Max Alarms Per Event:
Attachment Supported:
Max Categories:
Privacy State Supported:
Priority Supported: true
Event Supported:
Task Supported:
Local Time Supported:
UTC/GMT Supported:
Auto-Scheduling Supported:
Home
Name
Value
Name:
Type: storage
Disabled: true
Username:
URI:
Refresh Interval:
Read-only:
Suppress Alarms:
Cache Enabled:
iMIP Identity: id4
iMIP Disabled:
iMIP Account:
Organizer Id:
Force Email Scheduling:
Popup Alarms Supported:
Alarms on Invitation Supported:
Max Alarms Per Event:
Attachment Supported:
Max Categories:
Privacy State Supported:
Priority Supported: true
Event Supported:
Task Supported:
Local Time Supported:
UTC/GMT Supported:
Auto-Scheduling Supported:
Crash Reports for the Last 3 Days
Remote Processes
Type: Count
GPU: 1
Add-ons
Name
Type
Version
Enabled
ID
Amazon.com extension 1.1 true amazondotcom@search.mozilla.org
Bing
extension
1.0
true
bing@search.mozilla.org
DuckDuckGo
extension
1.0
true
ddg@search.mozilla.org
Google
extension
1.0
true
google@search.mozilla.org
Wikipedia (en)
extension
1.0
true
wikipedia@search.mozilla.org
Security Software
Type: Name
Antivirus: Norton 360
Antispyware:
Firewall: Norton 360
As per your Troubleshooting Information there are two brighthouse.com accounts. Do both have the problem?
Antivirus: Norton 360
I'd still think Norton is playing a role in this. These are some generic suggestions to avoid problems with anti-virus software.
Create an exception in your anti-virus software for the Thunderbird profile folder, so that the anti-virus real-time scanner will not scan it. https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data#w_how-to-find-your-profile
Don't let your anti-virus software scan incoming and outgoing messages.
Don't let your anti-virus software scan attachments.
Don't let your anti-virus software intercept your secure connection to the server.
Remove any add-ons your anti-virus software may have installed in Thunderbird.
Keep it working. http://kb.mozillazine.org/Keep_it_working_-_Thunderbird
And last but not least, backup your Thunderbird profile on a regular basis. https://support.mozilla.org/kb/profiles-where-thunderbird-stores-user-data#w_backing-up-a-profile
Modified by christ1
It is not the Norton 360. Gmail works just fine. Both spectrum account do not work. This all started with the new update. There is a problem with the new update. How can I roll it back to a prior update?
I do not have %AppData%\Thunderbird\