This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Ketju on arkistoitu. Esitä kysymys, jos tarvitset apua.

Fraudulent account

  • 1 vastaus
  • 1 henkilöllä on sama ongelma
  • 3 näyttöä
  • Viimeisin kirjoittaja alfadog

julieannp
julieannp
more options

I sent a message about 4 hours ago stating that I thought someone had fraudulently created an account with my information. I had to create a new password to report the problem. I have now received another email saying changes have been made to my account!!!! I want this account shut down immediately!!! It is not me!!! Please help!!!

I sent a message about 4 hours ago stating that I thought someone had fraudulently created an account with my information. I had to create a new password to report the problem. I have now received another email saying changes have been made to my account!!!! I want this account shut down immediately!!! It is not me!!! Please help!!!

Kaikki vastaukset (1)

alfadog
alfadog
more options

Once you changed your password, that instigated an email letting you know that your password was changed. Perhaps that's the email your received, in which case, you have taken control of the account. If you were able to change the password and get a notification, chances are that you created the account in the past, but just never needed it until now.