I'm stuck! My username and password are not wrong. How can I get my 2nd account added to Thunderbird?
Here is my troubleshooting information. Please help!!
Application Basics
Name: Thunderbird Version: 45.1.1 User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.11; rv:45.0) Gecko/20100101 Thunderbird/45.1.1 Profile Folder: Show in Finder Application Build ID: 20160527062949 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts account1: INCOMING: account1, , (imap) imap.gmail.com:993, SSL, OAuth2 OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
Crash Reports
Extensions Lightning, 4.7.1.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false extensions.lastAppVersion: 45.1.1 gfx.blacklist.direct2d: 3 gfx.crash-guard.glcontext.appVersion: 45.1.1 gfx.crash-guard.glcontext.deviceID: 0x0166 gfx.crash-guard.status.glcontext: 2 mail.openMessageBehavior.version: 1 mail.spotlight.firstRunDone: true mailnews.database.global.datastore.id: 2a1bf52e-2432-004e-8fcc-79f1f57da85 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.history.expiration.transient_current_max_pages: 104858
Graphics
Vendor ID: 0x8086 Device ID: 0x0166 WebGL Renderer: Intel Inc. -- Intel HD Graphics 4000 OpenGL Engine -- 2.1 INTEL-10.14.58 GPU Accelerated Windows: 0
AzureCanvasBackend: skia AzureSkiaAccelerated: 1 AzureFallbackCanvasBackend: none AzureContentBackend: quartz
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version Version in use
NSPR 4.12 4.12
NSS 3.21.1 Basic ECC 3.21.1 Basic ECC
NSS Util 3.21.1 3.21.1
NSS SSL 3.21.1 Basic ECC 3.21.1 Basic ECC
NSS S/MIME 3.21.1 Basic ECC 3.21.1 Basic ECC
Toutes les réponses (2)
Who is the email provider for the new account? What's the targeted account type - POP or IMAP?
That only tells us about the first and successful account.
What can you tell us about the failing second account?